Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Quick and easy claim process
Claim submission is easy and claims are processed quickly with explanations. Emails received to confirm claims have been submitted, updates along the way as needed, dashboard and claim summary page are so helpful!
Insurer: Trupanion
By: Diana
Extremely helpful and informative.
Extremely helpful and informative.
Insurer: Trupanion
By: Jaime
I have had the best experience with trupanion.
I have had the best experience with trupanion. Everyone is always helpful in answering all our questions.
Insurer: Trupanion
By: Sheryl
The level of service and professionalism received was worth a 10!
The level of service and professionalism received was worth a 10!
Insurer: Trupanion
By: Marija
Compassionate and caring
The woman that I got to talk to when I called in was so polite so nice so sweet so caring and she took her time explaining everything to me I'm happy you have grate workers.
Insurer: Trupanion
By: Thomas
Wonderful customer service
Trupanion assistant who handled my call was excellent.
Insurer: Trupanion
By: Mary
Excellent service and insurance plans
Extremely easy to sign your pet up. Friendly consultants. When I called to ask about certain coverage, the consultant was extremely helpful. Easy to use the App for submitting a claim. Quick result once the claim was submitted.
Insurer: Trupanion Canada
By: Bryanna
Fantastic company! A rarity in insurance
Very easy to enroll reasonable price knowledgeable staff
Insurer: Trupanion Canada
By: Mabel
Catherine was very helpful and knowledgeable
When speaking to Catherine yesterday she was very helpful and knowledgeable..She answered all the questions I had at this time. I appreciate her helpâ¦setting up my little Busters Policy⦠Thank you
Insurer: Furkin
By: Cindy
Horrible insurance, liars and thieves
The folks you talk to to start a plan, super nice, informative, and friendly. But once they got you, then you talk to claims department. I paid for the extras with Hereditary Plus. We ended up having a claim, our baby has Alopecia. Paid about $900 for treatment, meds, visits. Turned it in. Was informed our claim was denied due to preexisting conditions. I called in talked to someone in customer service. They said they do not cover preexisting conditions. I told them it’s a congenital hereditary condition, so my plan should cover it. The guy then told me I could file a redetermination request form but he doubts it would change anything. I told him you guys just use whatever you can to squirm out of a claim??? He said yes sir! I asked to speak to a manager, he said okay went to transfer me and hung up on me. This company is the worst most lying unethical pet insurance company out there and shame on The AKC for recommending them. Stay away!
Insurer: AKC
By: Stephen
Latest 1 comments
I’ve been with this insurance since Oct. last year. I signed up for because they are only one who pays for pre-existing condition. It says 365 days waiting period. If they told you pre-existing, didn’t they tell you to wait 365 days to cover ? I was wondering… Did you switch to other company?