Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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So happy with my experience with…
So happy with my experience with MetLife. Great service and claims handled quickly.
Insurer: MetLife
By: Diana Perry
Excellence
The customer service rep walked me through a quote with excellence in every way.
Insurer: Sonnet
By: Janet Lucyk
I’m very pleased with this insurance
I’m very pleased with this insurance. Claims are handled quickly and the communication is great. I feel like I have a partner in my dog’s care.
Insurer: Spot
By: Mary Burch
Phone app is not very user friendly and…
Phone app is not very user friendly and has numerous issues. Also, process for reimbursement can be fast or super slow!!
Insurer: MetLife
By: customer
I am Very Happy to be a MetLife Pet Parent
My experience with MetLife has been perfect! I've had a few claims since becoming a member, and everything has gone smoothly. Also, I have had a few questions and have always been treated with knowledgeable and friendly customer service. As long as I have a pet, no matter how old, I will always be a MetLife member.
Insurer: MetLife
By: Christy
Great Pet Insurance Company
Sami and Hans now have 100% illness protection. Couldn't be happier! The claims process is very easy and the Embrace Team is wonderful! Thank you, Embrace!
Insurer: Embrace
By: CJ
Fast and kind responses
We’ve only had to take in our little buddy Bruce twice this year for vet visits for one reason or the other. Spot has made it incredibly easy to submit claims and are prompt with response times. I’ve also called in the advice line and felt the staff is kind and knowledgeable. I am so glad we made the switch this year!
Insurer: Spot
By: Alex Arroyo
Pets Worst
Denied my claim because they requested medical records that simply never existed. Every email sent to me said they would get all the information from the vet and then they demand records that simply never existed
Insurer: Pets Best
By: Frank
They paid exactly what they were…
They paid exactly what they were supposed to pay. The main problem I had was uploading documents they needed in the app. The file was always too big. But I was able email them. Another small issue was they requested documents multiple times when I had already sent them. But overall I was very pleased. They processed the claim quickly.
Insurer: Spot
By: Regina Keepes