Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Ease of claims reasonable cost great customer service
Ease of claims reasonable cost great customer service
Insurer: Trupanion
By: Rita
Great experience
Efficient and quick!
Insurer: Trupanion
By: Marie
I needed to change my email address and she changed it for me.
I needed to change my email address and she changed it for me.
Insurer: Trupanion
By: Sue
Overall we are happy with customer service interactions and support.
Overall we are happy with customer service interactions and support. If it were not for trupanion we would have been forced to make decisions based on finances, without considering quality of life options.
Insurer: Trupanion
By: Rhonda
service to my concern
service to my concern
Insurer: Trupanion
By: Stephanie
Awesome service
Gus suddenly became very ill. At the vet clinic he had several diagnostic tests done and stayed overnight. The following day he required emergency surgery. This happened the week before Christmas. Once we were able to bring him home, the vet clinic submitted a claim for us. I spoke with a customer service rep to ensure everything needed had been submitted, and the rep was so kind and caring. He checked everything for me and even changed my account so that subsequent claims would be settled with direct deposit instead of a paper cheque. The claim cheque came quickly. I could not be more pleased with the service and assistance we received at such a stressful time. Thank you, Trupanion! ??????????
Insurer: Trupanion Canada
By: Penny
Great care team
Both Devin and Janet were congenial as well as informative in our discussions.
Insurer: Furkin
By: David
Friendly customer service
The customer service agent was friendly nice and answered all my questions Job well done Thanks Dave
Insurer: Furkin
By: David