Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The app is not user friendly and I…
The app is not user friendly and I frequently receive the dog off leash (creative and cute error msg, but not necessarily the best time for jokes when the customer can't complete task). The most inconvenient piece is that I have to call almost every single time to follow up on claim or dispute the denial. Now for some good news, all agents have been extremely helpful in resolving my claims. App, automation and process needs work.
Insurer: MetLife
By: customer
Pumpkin Customer Service was excellent…
Pumpkin Customer Service was excellent and payment was swift.
Insurer: Pumpkin
By: Deborah
Nationwide is good at poor customer service
Nationwide had been a good pet insurer for our family until recently when they more than tripled the monthly cost for less coverage. When I cancelled my account with them two days before my monthly payment is due, they took the payment out anyway and since they require payment one month in advance, they now have over $600 of mine that they will not refund for ten days. Not only that, I was not able to remove my credit card from their system when I cancelled. They are definitely not worth my time or money and I am happy to be insured under another company's policy. Poor customer service is obviously far more important to Nationwide than ensuring my dog's health.
Insurer: Nationwide
By: Sarah
The easiness and sometimes expediency…
The easiness and sometimes expediency of claims processing is of value. And, the phone representatives that I've spoken to in the past have been polite and professional which I greatly value. K.
Insurer: MetLife
By: customer
Whenever I call with a question, all of the people I've talked to are so kind and helpful. I was so impressed that my claim was processed so quickly. I would highly recommend Pumpkin Pet Insurance!
Whenever I call with a question,
Insurer: Pumpkin
By: Gene A
I could not be happier with the quality…
I could not be happier with the quality and speed of service provided by Pumpkin Pet Insurance. As a pet parent, knowing that I don’t have to struggle with the high costs associated with emergency veterinary services allows me to get my pets the care they urgently need without the added stress of trying to figure out how to pay for needed care.
Insurer: Pumpkin
By: Akoallday
Grateful
my dog has had a rough year, with multiple surgeries. Every claim has been paid quickly and per the terms of our plan. I am very grateful and refer All my friends to Pets Best
Insurer: Pets Best
By: Ashley
Ease and reliability.
Submitting a claim is incredibly easy and takes barely a minute. The website is very user friendly for this. Approval does not take very long, and direct deposit is usually a 2 week turn around. I wish my own health insurance was as up front, user friendly, and reliable, honestly. Embrace has literally been a life saver for my dog Ernie. Choosing Embrace for my dogs' policies was one of the best decisions I have ever made.
Insurer: Embrace
By: customer