Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Because Michael was very helpful
Because Michael was very helpful
Insurer: Trupanion
By: Patricia
Clara was very helpful
Clara was very helpful
Insurer: Trupanion
By: Gwen
Claims department was excellent
Excellent customer service
Insurer: Trupanion
By: Edwin
Excellent customer service and claim pro
Excellent customer service
Insurer: Trupanion
By: Vicki
Trupanion is awesome!
I appreciate how professional your business is on the ball. Iâm glad O picked you.
Insurer: Trupanion
By: Diane
Highly recommend Trupanion
I have always loved Trupanion claims process. I just submit the invoices as claims and they take care of the rest. If a claim is denied it's always clear why. And it's also really clear what is and is not covered. No weird exceptions. I always know what to expect and it's not complicated. Their customer service is top notch as well.
Insurer: Trupanion
By: Murelle
Mr. Edward Russell
Our representative was helpful, professional and friendly. She explained all the options, costs and coverage.
Insurer: Trupanion
By: Ed
The person was polite and agreed to do as I asked without trying to change my mind.
The person was polite and agreed to do as I asked without trying to change my mind.
Insurer: Trupanion
By: Virginia
Easier than expected!
Very easy to file the claim and Trupanion kept me advised of the status as well as it was processed.
Insurer: Trupanion
By: Susan
Excellent service
Prompt, professional and friendly service to address my needs.
Insurer: Trupanion Canada
By: Lori