Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Dissapointing, waste of money.
We paid for insurance when my dog was 3, now years later we need the support to care for my dog, we were denied and when I spoke to customer service on the phone to ask why we were denied the man did not even understand the policy and jumbled around to try and come up with an answer. It was baffling and the only solution was to file a claim that would take 90+ days to process. What a waste of thousands of dollars.
Insurer: Pets Best
By: Stacey
Good Insurance
This insurance company is okay. My dog came with this insurance and so I kept it. Getting claims reimbursed has not been as easy as another insurance company that I had with our other dog. MetLife always asks for the Soap notes. Not sure I spelled that correctly. Our other insurance company never did. I believe as long as you have the itemized list and proof of payment, that should be enough. Our dog had a big claim this year for breaking both bones in his front leg. Was very happy with the reimbursement amount.
Insurer: MetLife
By: Kristin
Highly Recommend Healthy Paws
I was very excited to finally have a dog of my own when I brought home Hercules in January of 2022. There were so many great joys that I was not prepared for, and it’s been one of the best decisions of my life. Given how important Herc is to me, I quickly realized how important it would be to have pet insurance ready to go to ensure that I would be able to always provide him with the best care possible while managing as much of the worry that can be associated with that. Healthy Paws was recommended by a friend and quickly proved to be a top option amongst other policies that I compared it to. Submitting a claim is a very simple process once you have a copy of your pet’s medical record and invoice, and their app and website make it as simple as just a few clicks. So far the Healthy Paws team has been very quick to review and provide feedback on my claims, and I’ve been so relieved to see the things that have been covered. Their team is very thoughtful and always checking in to make sure Herc is ok and answer any of my questions. I am a very happy customer and highly recommend them to any pet owner.
Insurer: Healthy Paws
By: Michael
Best pet insurance!!
I could not be happier with this insurance! I have 4 furbabies, and have never had a problem filing a claim or receiving reimbursement. I had 'Fetch' insurance before this and had such a hard time filing a claim and NEVER received any reimbursements. I have regular insurance and wellness for all 4 of my kids, and it's less expensive than just the regular insurance from Fetch. I HIGHLY recommend Many Pets! They are a wonderful insurance company and have amazing customer service too!
Insurer: ManyPets
By: Donna
Review of initial contact
Agent was very knowledgeable about the insurance policy but I felt she was a bit impatient with me regarding questions that I asked. It was as though she had repeated this sales presentation so many times that she was on automatic pilot. She was polite and respectful.....I just felt she was trying to move forward too quickly both times I spoke with her.
Insurer: Trupanion
By: Carol
Always get answers quickly.
Always get answers quickly.
Insurer: Trupanion
By: Janet
Caring, Helpful, and Quick Reimbursement
Every representative that I have talked to on the phone at Trupanion was always helpful, patient, and was pleasant. The claims have always been resolved quickly as well. Very caring people in a time of need.
Insurer: Trupanion
By: Jennifer