Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Lemonade is an amazing pet partner
My dog was just diagnosed with diabetes at 7 1/2 years old. I filed my first ever claim to Lemonade for it and was treated kindly and fairly. They obtained the extra information they needed directly from the vet, approved my claim, and paid my 80% after deductible to my bank account quickly. They have continued to handle my claims quickly as we stabilize my girl’s insulin. I am so happy that I have Lemonade insurance for my dogs, they have helped ease the stress of this difficult time.
Insurer: Lemonade
By: Tracy
Long Search - Great Outcome
We studied all the options for pet insurance and are very pleasewd that we selected Trupanion. It has a Canadian division, responds quickly, our vet submits claims on our behalf, processing of claims is lightning fast, and our kittens are covered without price escalations for their lifetime. So far they have been fantastic.
Insurer: Trupanion
By: Garry
Unbelievable service!
In a world where poor customer service and misleading terms are the norm I constantly find myself stunned by the professionalism I am met with every time I deal with a claim through Trupanion! There are no hidden hoops to discover and jump through. No delays in processing the claim because of some crazy bit of minutiae. And when you do need to talk with a live service rep they are readily available, professional and sympathetic. This plan gets things done. Why can't all customer service plans be this good? I am spoiled!
Insurer: Trupanion
By: Kenneth
Thank God for Trupanion
Filing a claim is easy, when you call to speak with a live agent they do their best to answer your questions
Insurer: Trupanion
By: Marilyn
What a Feeling of Relief!
It was an amazing experience. To experience the relief of having insurance at a time when I'm so deeply worried about my pet is beyond words. I almost started crying with relief, feeling I'm not alone in caring for this furry companion. Not only would I recommend Trupanion but I DID recommend it to everyone in the waiting room - and I didn't even have to try. My grateful reaction was enough to have people literally ask me if I would recommend it, and where to get it. I could respond with a resounding "YES! And you can get it right here!" Since then, I've told the story many times, recommending it to others as well. Thank you, Trupanion!
Insurer: Trupanion
By: Deborah
My many questions were answered with a caring and respectful voice.
My many questions were answered with a caring and respectful voice.
Insurer: Trupanion
By: Phylisette
A happy Trupanion client!
Professional and timely claims support. Great staff members! Thank-you!
Insurer: Trupanion
By: John
Trupanion customer experiance.
Prompt, clear claims process, nice customer service.
Insurer: Trupanion
By: Beverly
The woman I spoke to was so helpful and reassuring.
The woman I spoke to was so helpful and reassuring. I believe her name was Vanessa. She was so sweet.
Insurer: Trupanion
By: Melissa
Best Decision Ever
After reviewing and comparing multiple insurance plans for my dog, I opted for TruPanion. I figured I haven't ever really dealt with any emergencies before, but it would good to have it just in case. Less than a month after signing up, my dog suddenly went anaphylactic. I rushed her to the vet and for 3 days transported her from day-vet to overnight-vet for continuous treatment. They said she had about a 20% chance of living. She made it through because I was able to have zero stress about the bills, and she was able to get top-notch medical treatment. I cannot imagine adding the stress of medical bills to my decision making in regards to her treatment. Trupanion, despite only having me as a client for one month, asked ZERO questions, and approved every invoice quickly. This allowed my sweet dog to be treated promptly. I sincerely believe that things may have gone differently had I not had the support of TruPanion. So, yeah, best decision ever!
Insurer: Trupanion
By: Giovanni