Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Got my answers right away
Got my answers right away. Thanks
Insurer: Sonnet
By: Gordon and Marilyn Page
Fast customer service and timely…
Fast customer service and timely reimbursement!
Insurer: Healthy Paws
By: Heather
Healthy Paws seems to really care about…
Healthy Paws seems to really care about my dog and his healthy issues. The claims process is very simple and claims are processed quickly! When you have a sick or injured dog, the last thing you need is to spend precious time completing documents for insurance. Healthy Paws makes the process quick and easy! I recommend them highly!
Insurer: Healthy Paws
By: RENE CHRONERT
Very simple process
Very simple process, quick answer, fair. Best experience ever.
Insurer: MetLife
By: Fernanda Gabardo
Cancelling policies
They were very good when I cancelled my policies
Insurer: Sonnet
By: Dorn
Great Representatives
Representatives are very helpful and knowledgeable.
Insurer: MetLife
By: Adeline Galvez
Totally happy-Get what you pay for
Very friendly app, easy, just snap a picture, to process claims, and real people answer the phone to sort out and resolve any questions or concerns. Super happy with my first-time decision to insure my Border Collie.
Insurer: MetLife
By: KathieL
Embrace is quick to respond
Embrace is quick to respond
Insurer: Embrace
By: Linda Leach
Too long to get reimbursed
In my opinion, wait for 2 or more weeks to get reimbursed is too much. My dog is with a very bad condition and I hope I can get back my 70% as contract. Every month my payment is there, on time. I wish I could have the same from them.
Insurer: Spot
By: Lya Alencar