Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Awesome company
Awesome company! Easy to work with for reimbursements. Claims processed in a timely manner.
Insurer: Pumpkin
By: Ruth Garn
You were very thorough and efficient in…
You were very thorough and efficient in handling my claim.
Insurer: Spot
By: Mary Lott
We will see how it goes
Not super thrilled about my claim being handled
Insurer: Pumpkin
By: Rachael
Very impressed with the customer…
Very impressed with the customer service and the quick response to our pups needs.
Insurer: Embrace
By: Ed Kaatz
Thank you Valerie and Fetch Insurance…
Thank you Valerie and Fetch Insurance for the excellent customer service and for helping me with my queries. I really appreciate Valerie's kindness and support, she was very patient with me and provided valuable feedback. Thank you Team Fetch.
Insurer: Fetch
By: Sheereen Chandani
They listened to what I said and…
They listened to what I said and investigated my payments. They corrected their error and I received what I was supposed to receive.
Insurer: MetLife
By: Mae’s owner
Easy access when I have a question
Easy access when I have a question. Prompt reimbursement
Insurer: MetLife
By: customer Monica Prosser
Good insurance for my cats 🐈
All my claims, except 1, have gone through without a problem. Even that 1 that had an issue was cleared up easily.
Insurer: MetLife
By: customer
Wonderful caring people
I've been with metlife pet for several years now and they are amazing. The coverage for my pet is excellent. When I lost one of my babies they were so caring and understanding. They are the example of caring pet people and understand our needs. Plus the saving are such a blessing with all I have to so for my pet specially as he is getting older we'll worht it. Thank u so much for caring and making it easy to do so.
Insurer: MetLife
By: Libby
Very easy to submit the claims
Very easy to submit the claims, which were processed quickly and we received the reimbursement within a matter of days.
Insurer: Healthy Paws
By: JDS