Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
Other Categories
One happy dog lover!!
Love trupanion! The vet does the paperwork, and I hear within 24hrs of them submitting it. They are very prompt in payment. Will never go without dog insurance again!â
Insurer: Trupanion
By: Karen
So far everything has been perfect.
So far everything has been perfect. Excellent customer service on the phone and appreciated the tag for Miloâs collar.
Insurer: Trupanion
By: Ruth
The customer care is always wonderful.
The customer care is always wonderful.
Insurer: Trupanion
By: Alice
Trupanion comes through!
Trupanion is great! Wonderful customer service-fast responses, professional, comes through exactly as they promised to. I love Trupanion!
Insurer: Trupanion
By: Madeline
Direct billing a huge advantage!
Each time I have spoken with someone they have been kind, patient and helpful
Insurer: Trupanion Canada
By: Kelly
A great claim experience
I chatted online line twice and both times staff were extremely helpful and knowledgeable.
Insurer: Trupanion Canada
By: Sandi
Recommended by vet and dog trainer
So far I have dealt with friendly representatives who are informative
Insurer: Trupanion Canada
By: Diane
The best for my Furbabies
This is the second time I've had to make a claim. And I didn't even have to do anything! My vet sent it in, I got an email acknowledging it within 2 days, and a day or two later, it was paid out. I had the same experience both times.
Insurer: Trupanion Canada
By: Cathy
Very helpful!
Very informative, kind gentle voice and true carrying person
Insurer: Trupanion Canada
By: Laurinda