Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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CLAIMS
TRUPANION INSURANCE, HAS BEEN REMARKABLE, HANDLED TWO LARGE INSURANCE CLAIMS WITHIN THE 2 1/2 YEARS. WE TELL ALL OUR FRIENDS WITH EITHER DOGS OR CATS THE GREAT INSURANCE COMPANY. ALSO OUR VET CLINIC RECOMENDS TRUPANION.
Insurer: Trupanion
By: NELLY
Good service
The claim was easy to file and it was approved very quickly and I received the check in less than a week. I was very pleased with the service
Insurer: Lemonade
By: Nancy
Rates go up
I'm staying with Healthy Paws because I had such good service from them when I had to file a claim. That was in 2020 (three years ago). However, my monthly premium has gone up over 300% since 2020, so much that I had to lower my coverage level to afford it. Maybe it's because of my zip code, and my dog is now going on 14 years old. I just hope the rate change doesn't mean Healthy Paws was bought out by some other company that will downgrade services as a cost cutting measure.
Insurer: Healthy Paws
By: Suzanne
Latest 1 comments
Suzanne - We truly appreciate you being part of the Healthy Paws family. We understand your concern and would be happy to review your account and discuss your premium increase with you in greater detail. Please call us at (855) 898-8991 and we will gladly answer any questions you have regarding the factors that went into your premium increase. The Healthy Paws Team
One happy dog lover!!
Love trupanion! The vet does the paperwork, and I hear within 24hrs of them submitting it. They are very prompt in payment. Will never go without dog insurance again!â
Insurer: Trupanion
By: Karen
So far everything has been perfect.
So far everything has been perfect. Excellent customer service on the phone and appreciated the tag for Miloâs collar.
Insurer: Trupanion
By: Ruth
The customer care is always wonderful.
The customer care is always wonderful.
Insurer: Trupanion
By: Alice
Trupanion comes through!
Trupanion is great! Wonderful customer service-fast responses, professional, comes through exactly as they promised to. I love Trupanion!
Insurer: Trupanion
By: Madeline
Direct billing a huge advantage!
Each time I have spoken with someone they have been kind, patient and helpful
Insurer: Trupanion Canada
By: Kelly
A great claim experience
I chatted online line twice and both times staff were extremely helpful and knowledgeable.
Insurer: Trupanion Canada
By: Sandi
Recommended by vet and dog trainer
So far I have dealt with friendly representatives who are informative
Insurer: Trupanion Canada
By: Diane