Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Pet Insurance is a must!
Diane was very knowledgeable and nice.
Insurer: Trupanion
By: Michelle
Review
Efficient and professional
Insurer: Trupanion
By: Dennis
Harley answered my questions and told me to contact my veterinarians.
Harley answered my questions and told me to contact my veterinarians.
Insurer: Trupanion
By: Janet
Hassle-free Pet Insurance
I am so pleased with Trupanion, that I highly recommend Jasper-Johnsâ pet insurance to every pet owner that I meet. I have never had to dispute a claim being paid, adjusters have been extremely accommodating when I had a backlog of claims due to limitations with my dominant hand, and my premium has never spiked dramatically from year to year. Some veterinary clinics accept the insurance upfront and pet owners are amazed to hear about that. Every phone representative has been phenomenal. I gladly show pet owners my premium and how consistent the pricing has been over the years and answer questions about how quickly reimbursements are issued. Every veterinarian that we work with is fascinated to hear about how accommodating Trupanion has been for Jasperâs care so they can inform other pet owners about great options and peace of mind. I really am impressed with Trupanion that I encourage other pet owners to open up a policy. Trupanion proves that it is possible to operate a hassle-free insurance company and my Great Dane and I are so thankful for that!
Insurer: Trupanion
By: Michelle
I have been a client of Trupanion for years and have ALWAYS been completely satisfied with their services and concern for my dogs over the years.
I have been a client of Trupanion for years and have ALWAYS been completely satisfied with their services and concern for my dogs over the years. They are extremely prompt with claims being processed and never have I have any delay with my claims.
Insurer: Trupanion
By: Dee
Real nice and helpful
Real nice and helpful
Insurer: Trupanion
By: Lynn
The nicest people ever are always available to speak with me when I call.
The nicest people ever are always available to speak with me when I call.
Insurer: Trupanion
By: Gail
Excellent Pet Insurance and Service
The staff there was very friendly and helpful. The one thing I would like to suggest is that the texts and app are updated a little more simultaneously than they currently are. I saw the approval and payment in the app almost a day before I got the email and text. Just a suggestion.
Insurer: Trupanion
By: Jerrie