Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Trash Insurance
Garbage insurance. Just throw money at them and hope they'll cover, if they do, it'll go toward a deducible. Vets and vet insurance is the best embezzlement scheme ever. This company sucks at each level.
The App and speedy response
The App and speedy response Thank you
Insurer: MetLife
By: TFN
I normally don't believe in pet…
I normally don't believe in pet insurance, but after 3 of my pets had costly health issues over the past few years that are now chronic requiring specialists for foreseeable future, I started considering it. I got concerned if any new health issues would arise so I landed on Pets Best since they don't require initial vet visit which is a huge pain for multiple pets. After a year, I wondered if I should keep it since I was still paying out of pocket for pre-existing conditions and I hadn't met my deductible for new minor issues that popped up. Then suddenly another one of my pets who was always healthy got really ill and I rushed her to the ER. They stabilized her and it cost $5300. This was my first big claim I ever submitted, so I worried if they'd honor it. It wasn't a pre-existing condition so I told myself that I'd cancel the policy if they denied the claim. About 3-4 weeks later I got an email confirming they paid out the claim which was the amount I expected based on my policy. I was so happy and am definitely sticking with them. I took a star off because they've been having intermittent technical issues with their app and website for about a month. I was also on pins and needles waiting for a response, so I'm not sure if 3-4 weeks is typical since I've never had pet insurance before. I even uploaded all the medical records from the visit hoping that would expedite it. Other than that, I'm very satisfied and if they finally fix their app/web issues permanently and speed up the wait time for a claim response, I'd give 5 stars. CS isn't helpful if you call to get a status update, they just told me they're probably backed up with claims and will do their best. The outcome is what I care most about though...they covered exactly what was supposed to be covered.
Insurer: Pets Best
By: Mayli
Healthy Paws with CHUBB is solid support in getting our dog the care they needed.
Healthy Paws with CHUBB has been amazing! They helped make our nightmare experience when my dog and I were attacked much easier to deal with. It was allowing us to keep our focus on getting the care our dog needed over the course of several days and two surgeries and not focus on how we would be able to pay for the necessary surgical and follow up visits. They were there for us when we most needed them.
Insurer: Healthy Paws
By: Reah S
The nicest people always answer the…
The nicest people always answer the phone and help me no matter what my problem is
Insurer: MetLife
By: Gina Orlando
Great and Easy Experience
Easy enrollment for both my pets! Super pleased with service!
Insurer: MetLife
By: Taylor Rhoades
It’s so easy to fill out a claim and…
It’s so easy to fill out a claim and they are super responsive
Insurer: Spot
By: Deborah
Amy from Embrace never followed-up with…
Amy from Embrace never followed-up with alternative policies as promised after Embrace sent me a 67% increase for my renewal. I submitted zero claims and have a healthy pet.
Insurer: Embrace
By: Keith
Premature request for review
You prompted me to write a review about submitting a claim. Yes, the apparent submission seemed simple enough. As you have not approved it, nor have I received reimbursement yet, it seems quite oddly premature. Edit: I now see this review is tagged as an “unprompted review” which is clearly a lie.
Insurer: Embrace
By: Jeannot Quête
Sign up was easy and smooth
Sign up was easy and smooth. Now to see about service, though two friends say good things, so I expect to see the same.
Insurer: MetLife
By: STEPHEN ANDERSON