Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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I highly recommend Embrace
I highly recommend Embrace, not only it's a great pet insurance company, the agents are extraordinary, knowledgeable and helpful.
Insurer: Embrace
By: Faviola Monroy
Fast processing of claim
I recently submitted a claim for my pet, though I was initially told it would take up to 4 weeks, it was processed in a week. The claim submission process is very simple and easy. Thanks for the awesome service!
Insurer: Spot
By: Priya Jaikumar
Aileen AndinoI appreciate the service received from…
I appreciate the service received from Aileen the Pet Advisor. Aileen was professional, efficient, took the time to listen to my needs and offer me the plan that works best for my pet needs. I signed up with the service and look forward to a positive customer experience with Fetch.
Insurer: Fetch Canada
By: Viviane Atef
Very easy to set up
Very easy to set up, always kind and helpful people who answer my questions. Very thankful for my experience with this company!
Insurer: Sonnet
By: Ashlee
First time we have made a claim
First time we have made a claim. Didn't have the pre-insurance medical records we should have submitted when we first purchased the coverage. Embrace was helpful getting all of that caught up; I was surprised because they could have denied the claim because of that. Instead they very efficiently helped us get the paperwork - old and new - and processed the claim very quickly.
Insurer: Embrace
By: Paul Murr
Prudent Pet application process
Signing up for Prudent Pet was a great experience. Rebecca was very friendly and helpful. Looking forward to using Prudent Pet's services for my furry friends.
Insurer: Prudent Pet
By: ChRi
Outstanding customer service
The customer service that I spoke with today was extremely helpful was able to answer all my questions she was friendly outgoing... And very respectful
Insurer: Prudent Pet
By: mathewmcdaniel.mmgmail.com
Customer support was great
I called the company to ask a couple of questions about the Fetch pet insurance and OSPCA. I had the pleasure of speaking to Amanda, who helped me with my questions in such a kind and heartwarming manner. I'd recommend her to anyone wanting to know more about the Fetch Pet Insurance programs.
Insurer: Fetch Canada
By: Behrad Rahbani
Westley Smith was top notch and laid…
Westley Smith was top notch and laid out everything very knowledgeable about the insurance plan and is a Greenbay Packer fan; GO PACK GO!! Thanks, Wes
Insurer: Embrace
By: Troy
Fast clear easy to follow instructions…
Fast clear easy to follow instructions for making my claim
Insurer: Spot
By: Steve Huddleston