Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent customer service
I found filing a claim was so easy and a fast return
Insurer: MetLife
By: customer
MetLife Pet Insurance is a great product.
I have had MetLife Pet Insurance for 3 plus years. The app is very easy to use. The policy options are great. The claims turn around time is quick and reimbursements are always deposited fast. The only negative I find is the policy price. Seems a little expensive but you also get what you pay for.
Insurer: MetLife
By: Ronald Burke Jr
My experience has been great with MetLife pet insurance
My experience has been great with MetLife Pet Insurance. The app is super easy to use and the claims process is very easy to navigate. Love how quickly things move and reimbursements are quick and hassle free through Zelle.
Insurer: MetLife
By: Smita Barbora
Highly Recommend Met Life
I have used MetLife for several years for our pets. MetLife is quick to respond and very helpful when filing claims The customer representative was so compassionate when we had to cancel one of our policies when our sweet Betty passed away.
Insurer: MetLife
By: Diane Bridge
Quick and easy claims process
Quick and easy claims process with good communication from MetLife
Insurer: MetLife
By: customer
Satified
Met life has covered all my claims without incident. Submitting is easy and customer service is helpful. Payment is quick
Insurer: MetLife
By: Customer
Fast, reliable service always at MetPet!
Fast, reliable service!
Insurer: MetLife
By: customer
Quick to approve claims and friendly…
Quick to approve claims and friendly agents to work with
Insurer: MetLife
By: customer
Very Disappointing Experience — Avoid
I purchased Lemonade Pet Insurance for peace of mind and support in case my cat ever needed urgent care. Unfortunately, when my cat, Mercy, recently developed an upper respiratory infection (URI), my claim was denied. Lemonade classified the condition as pre-existing because Mercy had similar symptoms about 10 months ago. Even though upper respiratory infections in cats are typically acute, not chronic, and can occur multiple times in their lifetime (similar to the flu in humans), Lemonade decided that any recurrence within 12 months is not covered. They denied coverage for this common, treatable condition by labeling it “pre-existing.” Their reasoning? Mercy had a URI more than ten months before the policy start date, and they require a full 12 months without any symptoms to consider a condition “cured.” This interpretation makes routine illnesses practically uninsurable. By their logic, if a cat gets a cold once, they can refuse coverage for any similar illness unless 12 months pass with zero related symptoms. That is simply not realistic for pets — and they know it. When I requested clarification, I received generic policy language instead of genuine review or support. The policy clearly prioritizes the company’s benefit over the animal’s wellbeing and the paying customer. I will not be renewing and do not recommend Lemonade Pet Insurance. Be cautious — their definition of “pre-existing condition” is extremely broad and can easily be used to deny legitimate claims for common, unrelated illnesses. Pets deserve better, and so do responsible pet owners.
Insurer: Lemonade
By: Anna
Honestly couldn't be better
This company is the easiest to file claims and the fastest response time EVER. Honestly, it couldn't get any better.
Insurer: MetLife
By: Cynthia Turner