Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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EVERYONE IS SO GREAT AND I NEVER HAVE…
EVERYONE IS SO GREAT AND I NEVER HAVE TO ASK IF I AM TALKING TO SOMEONE OVERSEAS. EVERYONE ON THE PHONE SPEAKS AND UNDERSTANDS ENGLISH.
Insurer: MetLife
By: charles grant
Never use this insurance company you…
Never use this insurance company you will regret it very much, this company wants to control you completely through the app, whether you are a driver or a passenger they evaluate your driving, they can stop your insurance at any time without explaining the reason. I have been waiting on the phone for 2 hours to talk what happened? When I opened the app my insurance increased from 300 to 500 dollars, I don't understand at all, no violations or anything that could raise the insurance. They just stopped all the last payments, They are just liars.
Insurer: Sonnet
By: Star Line
My experience was great when I spoke to…
My experience was great when I spoke to an agent but the wait was much too long.
Insurer: Sonnet
By: Ruby Joseph
Wonderful expedient experience and reimbursement
I’ve had embrace pet insurance for many years now and my 10 year seven month old golden Shepherd was diagnosed with congestive heart failure an arrhythmia. Embrace has been wonderful about reimbursing me for all the medicines and Cardiology appointments.
Insurer: Embrace
By: Loretta Lighthart
I had a very time sensitive requirement…
I had a very time sensitive requirement that needed to be changed on my insurance policy. I had been on hold when I called in for over 40 minutes. I hung up and called back as a potential new client looking for a quote and the gentleman who answered the phone immediately helped me resolve all my issues. He guided me through step-by-step and I was very satisfied
Insurer: Sonnet
By: Lillian Turakovic
It is impossible to cancel your…
It is impossible to cancel your insurance! I spent an hour on the phone trying to cancel and I still can't contact anyone.
Insurer: Sonnet
By: Jesse David
General opinion about the service
I'm having a really good experience every time I use the insurance for my dogs. Specially with one.
Insurer: MetLife
By: Cynthia
Ever since going with sonnet I havent…
Ever since going with sonnet I havent had any problems or issues with getting things answered or resolved I am currently having a hard time where there is some corrections but they got on it as soon as they can and doing there part
Insurer: Sonnet
By: Korlaia Paul
Save Your Time and Energy
I have spent hours out of my year dealing with Sonnet Insurance's consistently poor customer service. Been a customer since Sonnet shortly after it was founded in 2017 and I am very excited to move on. Someone from Sonnet will likely respond to this review to try and save face for prospective customers reading this and I would recommend the person from Sonnet responding to this: reconsider, and dedicate your time actually speaking to customers. When someone has a problem, pick up the phone. Hours waiting to get through to someone and this has happened several (more than 8) times throughout the year. This should be investigated both internally and by FSRA. Excuses like: "it's a Monday," or "Had to get someone else to review it, sorry it took you to follow up with me to get a response weeks later." Habitual insanity. To prospective customers: please let me save you time and energy; you are way better off going with another company that is not Sonnet. Takes a lot for me to leave reviews and I hope this gets to the right person to make a positive change at your business.
Insurer: Sonnet
By: Jeremy B.