Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
Other Categories
Haley was helpful professional friendly.
Haley was helpful, professional, friendly.
Insurer: Trupanion
By: Sue
Pleasant timely answered all my questions.
Pleasant, timely, answered all my questions.
Insurer: Trupanion
By: Mandy
Excellent First Experience w/Trupanion
Tony was extremely kind, helpful, and professional!
Insurer: Trupanion
By: Clarence
Trupanion has been a blessing for my pug and myself!
Trupanion has been a blessing for my pug and myself! Always friendly and caring and fast turnaround.
Insurer: Trupanion
By: Safia
Excellent experience
Very knowledgeable representative
Insurer: Trupanion
By: Rosemary
Your representatives are very good and helpful.
Your representatives are very good and helpful.
Insurer: Trupanion
By: Timothy
Fast friendly service
Friendly and helpful staff, well designed web page but issues activating trial offer account. Otherwise painless and easy.
Insurer: Trupanion Canada
By: Rick
Great to deal with answers all questions/concerns and super friendly.
Greta service and follow up
Insurer: Trupanion Canada
By: Bruce
Satisfactory Claim
No negative experience. They have dealt expeditiously with any of our claims and eliminated any concerns in that regard.
Insurer: Trupanion Canada
By: Nate
Change in the way Trupanion claims are paid without notice.
2/10/23 I am furious with Trupanion. Today, They have always been a great company to work with. I have 2 med/large dogs. When there is a claim they have always taken off the deductible and then paid 90% of the claim. We've been with them since 2019. I had a new claim for my older dog. I have a $500 deductible. The claim was for $569.06. I am supposed to be getting 90% of the $69.06. Instead, I get an explanation of benefits and it says Trupanion will be paying $12.15. I call to ask why does it say I am only getting $12.15. The girl on the phone said Trupanion changed their policy to be in line with the other pet insurance companies. I asked when it happened and she said last month. I asked how could Trupanion do that without notifing their customers first. She said "Oh they are going to be sending out notices very soon in batches." I asked for a supervisor and of course they were busy and would get back to me.
Insurer: Trupanion
By: Janet