Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Excellent interaction with customers
Amanda did an amazing job answering all my questions and providing me with so much more detailed information. She made feel confident in my decision to purchase insurance from Fetch. Thanks Amanda!
Insurer: Fetch Canada
By: Marcela Forhaeuser
why claims take 30plus days from…
why claims take 30plus days from submission to authorization [and longer to pay] is beyond comprehension. and why embrace won't allow providers to file the claims directly is also beyond comprehension [except that they are counting on the insured to not file claims at all or not timely].
Insurer: Embrace
By: BILL
Morgan was professional and very helpful
Morgan was professional and very helpful
Insurer: Embrace
By: Joanne Siciliano
10/10 Highly recommend!
Every interaction I've had has been incredible! The representatives are so well trained, so compassionate, so friendly, and go above and beyond to make sure my questions are thoroughly answered and that I understand how everything works. The reimbursements have been accurately in alignment with my expectations based on my plan, and they have been timely. I'm so glad I chose Pumpkin to help me care for my little old dog!
Insurer: Pumpkin
By: Angi H
Great customer service
Great customer service, I had 4 claims in 1 month due to infections and surgery - it took 2 tries to get all the docs to the correct spots, but once they had them the claims were processed in a few days, then a couple days and I have money in my account. Overall a fairly good start, especially compared to human insurances.
Insurer: Embrace
By: russellclan.amado Russell
Terrible experience one minor ticket…
Terrible experience one minor ticket doubled my insurance rate is this a joke? Never in my life have I had my insurance double for 1 minor speeding ticket 10 kms over lol will never recommend this company to anyone
Insurer: Sonnet
By: Devon Hipfner
Agent was empathetic and helped
Agent was empathetic, helpful creative and responsive.
Insurer: Fetch
By: NordVPN Customer
Pet's Best is the BEST
Pet's Best is the BEST! 6 years of their services and two Chow Chows.. Thank you for always being there for us! Cindy, Raimondo(chow) and Vonna (Chow) in Heaven
Insurer: Pets Best
By: Cynthia Votto
Excellent customer service, great transparency and knowledgeable!
I'm a new cat mom and learning everything as I go, which is exciting and scary! I knew I wanted to get insurance for my sweet girl, Kitty but had so many questions and things I wasn't sure of. I called and spoke with Aileen and she was so kind and knowledgeable and answered all of my questions and didn't make me feel dumb for asking. She didn't pressure me into starting a policy which I appreciated very much. I gave it some time and continued researching online and each time I compared companies, Fetch always came out on top with what I was looking for. I called again with some questions and got to speak with Aileen again which was so nice and comforting! She answered my additional questions and eased my concerns about a couple things. She never once made me feel rushed or unimportant to her. I really enjoyed our conversation, it felt like I was talking to one of my girlfriends! She definitely helped make an initial confusing decision, very easy for me. I'm excited for Kitty and myself to be part of the Fetch family! Thank you Aileen!
Insurer: Fetch
By: Heather Misko
Filed a claim for my dog having a small…
Filed a claim for my dog having a small mass removed from under her eyelid. The claim was handled without any issues and was completed in less than a week.
Insurer: Spot
By: David Pilossoph