Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Excellent price
Excellent price, cheapest quotes, easy to add on to quote, supper fast for online interfacing, and excellent & fast customer service for needing an agent.
Insurer: Sonnet
By: Prescilla Lynn
Very easy to get hold of
Very easy to get hold of. Very friendly and solved the questions that i had.
Insurer: Pumpkin
By: David
Very easy claim process
Very easy claim process, efficient review and reimbursement. Company and staff are easy to work with.
Insurer: Embrace
By: Nancy Peck-Stucker
Claims
Great experience every time I file a claim they are on it!
Insurer: Fetch
By: Matthew Nett
Amanda was very helpful and personable
Amanda was very helpful and personable. I felt like I had known her for a while. She explained everything well, answered my questions and got me signed up.
Insurer: Fetch
By: Kim Best
The responses I have gotten.
The responses I have gotten.. I added a pet months ago, paid for the year, did so thru the app but he is not there. I used a different email, shouldn’t be a problem, it is, I’ve called numerous times emailed numerous times only to be told it will be taken care of immediately and available in a few days, they would be in the same account….. STILL NOT ON THE SAME ACCOUNT! How difficult is it? I verified all my information and I’m so over this insurance. I can’t submit claims due to this. Look elsewhere.
Insurer: ASPCA
By: Martha
Terrible company
Embrace has every single document on my dog since birth. I've sent them this information twice but my most recent claim has been sitting in "pending Medical records" for over three weeks. I've cancelled my dealings with them. Terrible to deal with. I've had enough. I'd give them a negative star rating if I could.
Insurer: Embrace
By: James Johnson
I will stay with them and renew.
I will stay with them and renew.
Insurer: Prudent Pet
By: Anna Ray
You guys do a great job and have…
You guys do a great job and have compassion for our little guy.
Insurer: Fetch
By: Jules
Easy to manage claim submission…
Easy to manage claim submission process. Quick response time. Great service overall.
Insurer: Embrace
By: Patrick Garrett