Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Pathetic company… Wasted my time and efforts
I purchased the auto policy in Aug and now they have cancelled it without any reason by just stating that it was cancelled in under writing. Trying to get in touch with them so that i could either fix it by knowing the reason or to buy a new one again but couldn’t find any way to contact them and they never answered my emails. What a pathetic experience!
Insurer: Sonnet
By: Arpit Chhabra
Aileene is knowledgeable and answered…
Aileene is knowledgeable and answered all my concerns. All in all, surprisingly easy.
Insurer: Fetch
By: LYDIA MCGEE
Your processing time to help us pay…
Your processing time to help us pay medical expenses after a traumatic motorcycle accident was quick and appreciated
Insurer: Healthy Paws
By: Brad Hartstein
They’ve been reliable
They’ve been reliable, fast, and compassionate every time I’ve needed them. Filing claims is simple, reimbursements come quickly, and their team truly cares about pets and owners. I feel completely supported and confident knowing my dog is protected with Embrace. Highly recommend! 🐾
Insurer: Embrace
By: Mel Hamilton
Easy claims process
Easy claims process, good customer service.
Insurer: Embrace
By: Joel
Submitting a claim
It has taken me a while to know how to submit the claims properly however now that I know and it is easier I think it is great. The turn around time is relatively quick and I have recommended your company to many of my friends.
Insurer: MetLife
By: Carla Kiernan
Always fast with claims
Always fast with claims, friendly, knowledgeable employees that seem to sincerely care. I’ve been with Embrace for over 12 years and several Boxers. They’ve never let me down. I 100% recommend Embrace to anyone/everyone that wants to help your pet and your pocketbook in the best health possible.
Insurer: Embrace
By: Pam Backofen