Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Aileen A
Aileen A. helped me get signed up. She answered all my questions and even offered additional helpful info, and was patient and kind through the entire process. I am very glad I called to get her help.
Insurer: Fetch
By: Bruce W
Mello will match you with the plan that benefits you!
I absolutely loved speaking to Amanda Mello! I am a great judge of people even from small interactions and I just love her energy. She was very knowledgeable about the different benefits of each wellness plans. Even when I thought an upgraded plan wasn’t beneficial to me based on the amount of reimbursement vs cost for preventative treatment, she gave me an idea to shop around at other vets for lower cost of service. Little did I know that my local vet charge three times the cost of another location for dental cleaning and anesthesia. Thank you, Amanda for opening up my eyes and making my Fetch insurance worthwhile and beneficial to me. I’m forever a Fetch girl now.
Insurer: Fetch
By: Melly
Satisfied customer
Friendly associates well knowledgeable and easy to submit claims
Insurer: Embrace
By: Edward Blasko
We recommend Spot Insurance for Your Pets We are in our 70’s and have never had…
We are in our 70’s and have never had insurance on our pets until 3 yrs ago. I researched and decided on Spot Insurance. Our first claims were this yr and I was skeptical. Our Vets office filed my pets claim and Spot kept me informed about the status of Our claim and paid just like they said they would and in a timely manner . We are grateful to have found a good insurance company for our pet 🙏❤️
Insurer: Spot
By: Kathy Murray
Great customer service
Prompt, courteous customer service.
Insurer: Spot
By: Janet White
Nadine Van Ness was very helpful
Nadine Van Ness was very helpful and she answered all my questions, and she helped me get set up with an insurance policy for our recue puppy.
Insurer: Fetch
By: Jerry Donnelly
Pets best is the most wonderful…
Pets best is the most wonderful company. Being insured by Pets Best allows me to treat my dog for whatever is needed. It’s give me ultimate peace of mind because I can say yes to what the vet wants to do. Nothing is more precious to me than my dog and to be able to give her to finest healthcare is priceless. Thank you Pets Best.
Insurer: Pets Best
By: Rocco Castellano
We love this service
Extremely easy service!
Insurer: Spot
By: Steven Benghiat
Super easy claim process and supportive
I’ve used Spot Pet Insurance for a few years now for my dog. About two weeks ago I had to rush dog to the pet emergency and Spot helped bring relief to an already stressful situation. I was worried the claim process would be complicated and long, but it was the exact opposite! I was able to submit a claim and have it processed within a week, then I got reimbursed just 2 days later. I highly recommend Spot and I thank them so much for their support during a tough time.
Insurer: Spot
By: Camila Peralta
Accounts
Every time I called the representatives have been so helpful answering my questions and helping me set up any accounts.
Insurer: Prudent Pet
By: Kia