Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Thank yoy
I got great customer service and had all my questions answered
Insurer: Trupanion
By: Lilandra
No title. Please leave my name off
Representative that I worked with was very responsive to my questions. Liked how Trupanion pays for 90% of diagnostics, surgery etc. for those high expenses associated with each event.
Insurer: Trupanion
By: Tara
Easy Sign-up with a Professional Rep
Super easy and a wonderful Trupanion representative!
Insurer: Trupanion
By: Alyssa
Puppy plan quick and simple
The sign up process was short and simple. The agent on the phone was knowledgeable and nice I was able to work with him to get a reasonable price and complete everything. Now I have insurance for my puppy and I feel better in the event of a situation.
Insurer: Trupanion
By: Victoria
Excellent Coverage
Very professional
Insurer: Trupanion
By: Roberta
Great service
Customer service was very informative and very helpful answering any question I had. Signing up was easy
Insurer: Trupanion Canada
By: Scott
Iâve used Trupanion for all my pets over the past 8 years.
It is easy to set up.
Insurer: Trupanion Canada
By: Bryan
Great Customer Service
Seamless process so far. Professional approach and recommended by our breeder and vet!
Insurer: Trupanion Canada
By: Justin
Super
Unfortunately, I've had to process quite a few claims - meaning my poor pet has been ill - and I've never had a problem. Trupanion comes through quickly with little effort required on my part. Highly recommend!
Insurer: Trupanion Canada
By: Susan
Ozzie
We did a live chat first. The representative was super helpful and answered all of my questions. We followed up with a phone call and she was very informative and pleasant! Coverage sounded awesome too
Insurer: Trupanion Canada
By: Carmen