Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Trupanion is true to their word.
I am so grateful that my husband and I chose Trupanion insurance for our Daisy. We recently had to take her to an after hours emergency clinic after she swallowed a drop earring that had fallen to the floor. The vet was concerned about the possibly of the sharp part of the post causing internal damage. He first tried to scope and fish it out and when he was unable to get it like that, he performed abdominal surgery. This, of course, was quite costly. Trupanion has very kind workers and I was walked through the claim process. They covered exactly as advertised. It is a shame that it is hard to believe the advertised coverage claims of companies these days, but I will gladly recommend Trupanion to family, friends, and even strangers if asked.
Insurer: Trupanion
By: JOAN
Owner
Easy and fast great customer service very friendly and concerned
Insurer: ASPCA
By: Tina
Feel at Ease
Both Vets contacted Trupanion while we were in the office with our pet. The response and approval only took a few minutes. We were then free to schedule procedures and know what the cost would be. Very fast and efficient.
Insurer: Trupanion
By: Jan
courteous k.
courteous, k.nowelegable
Insurer: Trupanion
By: Craig
Customer service is always polite and helpful
Customer service is always polite and helpful
Insurer: Trupanion
By: Linda
Great coverage/ service and customer care is always top quality.
Great coverage/ service and customer care is always top quality.
Insurer: Trupanion
By: Lauren
I am extremely happy with the service I receive - how quickly claims are processed and especially how friendly and helpful everyone I talk to is.
I am extremely happy with the service I receive - how quickly claims are processed and especially how friendly and helpful everyone I talk to is. I highly recommend Trupanion to everyone thinking of getting a pet.
Insurer: Trupanion
By: Jaime
Knowledgeable Friendly
Knowledgeable Friendly
Insurer: Trupanion
By: Bob
So Thankful for Trupanion
Over the 12 years that our beloved dog was alive, Trupanion has been a great company to work with. I have experienced nothing but outstanding customer service in all aspects of working with Trupanion. I am so grateful that this company was recommended to me when our new puppy needed pet insurance, and to this day, I continue to recommend Trupanion to anyone embarking on raising a new pet. It would be wonderful if people's health insurance companies would be so easy and reliable to work with as has been Trupanion.
Insurer: Trupanion
By: Elaine