Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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What I like about spot is you can…
What I like about spot is you can submit your claim through their app and they respond within a few days. Their timely and the insurance is an excellent insurance because it gives back to you what they said they would.
Insurer: Spot
By: Thomas Nemmers
Great service
Thank you so much. While we were on vacation Grizzly our English Bulldog started having breathing issues. Grizzly was admitted and stayed overnight at the vet in the oxygen tank. When I submitted the bill I had an email within minutes. I was expecting to be asked for more information. I was pleasantly surprised to see my claim was approved. Pumpkin had been great
Insurer: Pumpkin
By: Warren
Simple and intuitive claim process
very simple and intuitive claim process, prompt response to claims submitted and a clear description of the EOB. Have been with Embrace for over 4 years and have never had a need to appeal a claim or even call them with an issue. Claim handling is pretty seamless.
Insurer: Embrace
By: Sishir Kumar Naguluri
Easy to use and good customer service
Easy to use and good customer service
Insurer: Embrace
By: Jovany Gaytan
Reimbursed for Dog's ACL surgery with no issues
Making a claim is super easy, and they reimbursed me for my dog's ACL (ccl) surgery with no hassle. Thank you!
Insurer: Spot
By: Dagny Brickson
Excellent service
The ease of filing claims and the timeliness of payment are always "spot on" lol. I've filed for major surgeries as well as other smaller issues
Insurer: Spot
By: Doug
I have been with Embrace for 18 years
I have been with Embrace for 18 years. They are very fair and submitting claims is very easy. I never wait long for reimbursements and direct deposit makes it very convenient.
Insurer: Embrace
By: Laura
Prompt and efficient service.
Prompt and efficient service.
Insurer: Fetch
By: Kurt
Very easy process for the claims…
Very easy process for the claims process. In reviewing cost, they were lower than other companies when you compare deductible and the amount they allow each year. Very helpful when you have to call them directly by phone.
Insurer: Embrace
By: Karen