Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Terrible always has been always will be…
Terrible always has been always will be one of the worst experiences. I ever have aside from the division of motor vehicles in New Jersey. You have the worst customer service in the business.
Insurer: MetLife
By: Thomas Hess
Easy and effecient!
Easy and effecient!
Insurer: MetLife
By: customerAngela Hernandez
The response and the explanation.
The response and the explanation.
Insurer: MetLife
By: customer
Always very polite and helpful
Always very polite and helpful
Insurer: MetLife
By: Melanie
Very Satisfied Claims Process
Pets Best has been very good processing my claims for my cat. I am very satisfied with the quick responses and payments. Thank you very much!
Veterinarian super, would NEVER recommend Pets Best Insurance for pet owners
We've always enjoyed taking our pets to Mt. McKinley Animal hospital and recommend them to all of our friends. Pets Best pet insurance company doesn't cover any of our visits, emergency services or wellness checks, so we're going to go back to Nationwide Insurance where we feel better served. Once again, Pets Best Insurance does not cover our Pet Medical needs.
Process is easy
Been with Pets Best for 13 years. The process to file claim is very easy. The wait time to receive re-imbursement is very good. My claims have never been turned down. What they say they cover, it is covered.
Insurer: Pets Best
By: LUCIA
Claim Process
The Pets Best insurance claim process is incredibly simple—fast to submit and impressively quick to process. Getting reimbursed for your pet’s care couldn’t be easier!
the worst insurance company
I'm very disappointed with this company. At first, they made partial payments. Now they're not making any payments at all. They refuse to pay. The last time, they didn't pay for my heartworm pills, even though it's included in the treatment plan. I want to stop using their services.
Insurer: Pets Best
By: Alsu