Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Submitting a claim was so easy
Submitting a claim was so easy! I also appreciated the expedient processing time and the fact that Spot worked with my vet to get my dog's medical history since I wasn't able to provide it. It made dealing with the aftermath of the accident and surgery less stressful and took one more thing off my plate.
Insurer: Spot
By: Rachel Schmidt
Quick and easy
Filing a claim with Spot was quick and straightforward — the online process is simple, and everything was processed fast. Reimbursements came through smoothly, and the customer service team was friendly, professional, and easy to reach. Overall, a great experience and real peace of mind knowing they handle things efficiently.
Insurer: Spot
By: Lucie
Jacqueline is a phenomenal…
Jacqueline is a phenomenal representative for MetLife. She is knowledgeable, understanding and patient.
Insurer: MetLife
By: Roslyn
The claim submission process is simple…
The claim submission process is simple and quick. I love getting emails confirming receipt of claim info. and then notifying me details about how the payment has been made. When I've had questions or issues, I appreciate that I can call and get help right away AND even on the weekends. Thank you!
Insurer: MetLife
By: Christine
Online quote feature bugged out and…
Online quote feature bugged out and then it auto canceled my other policy waited on hold forever and after speaking to them they didn't even know why my policy got canceled and were supposed to get back to me and so far nothing a few days later
Insurer: Sonnet
By: Jean-Francois Morin
It was agent Katie that made the…
It was agent Katie that made the experience great. Because she was kind and respectful and helped me resolve my issue. Katie made me feel happy to be part of the Fetch family.
Insurer: Fetch
By: Phylicia Davis
Customer service is awful and prices…
Customer service is awful and prices are becoming RIDICULOUS!
Insurer: MetLife
By: customer
The customer service took the time
The customer service rep Eileen took the time to explain all questions so that we as a family could make an informative purchase for our pet. I appreciate her help.
Insurer: Fetch Canada
By: Stephen B
Love this app!
The app is very easy to use! I get a response to claims in a timely manner and I love the overall coverage. Best pet insurance!
Insurer: MetLife
By: customer