Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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I can always depend on straight forward…
I can always depend on straight forward professional support from all associates I deal with at any given time. They are knowledgeable and supportive people I’m not technically smart and wherever I need help in sending out my pet bills they walk me through and help a tremendous support in being patient with me as a 75 year old dog mama Bravo for such wonderful supportive personnel
Insurer: Embrace
By: Carol Haff
My claim was reviewed super fast and…
My claim was reviewed super fast and the payment was in the bank as promised. Great service.
Insurer: Fetch
By: Lori
This pet insurance is amazing
This pet insurance is amazing. Customer service is so nice and helpful. My dog suffered from mengioensifalitis and had seizures from it. The hospital bill was outrageous but I submitted the claim and had reimbursement for my bill within 10 days, which was plenty of time to pay the credit card bill that I put it on. I just cannot recommend a better pet insurance.
Insurer: Embrace
By: Laurie Large
I love Embrace
I love Embrace! Easy to use, quick resolutions, special expedited call line for USAA members.
Insurer: Embrace
By: Kimberley Seigel
Great!
I’ve had nothing but good experiences with Embrace. When I called to change my insurance premium, the person helping me was very kind and helpful! Also, after I submitted my claim about my cats emergency visit which ended in euthanasia, I received a kind email sending condolences and also helped me close her account so I did not have to handle that. I really appreciated everyone’s help. Thank you embrace!
Insurer: Embrace
By: Mylinn Ngo
I provide everything required
I provide everything required, then a new information is requested. I already submitted his paperwork prior to filing any claims.
Insurer: Fetch
By: Ella
This is the first claim I have…
This is the first claim I have submitted to Embrace, the customer service has been excellent. My claim was paid within three days after my submission. I am very pleased with the service from Embrace.
Insurer: Embrace
By: Marilyne Nickerson
Spot pet insurance for my cats
I actually refund about 40% of preventive care for both my cats which cost over 600$. So far loving Spot Pet Insurance! Submitting claims were easy, processing a bit slow but not too bad! Mike T
Insurer: Spot
By: Michael Truong
My question was never answered as to…
My question was never answered as to how do I report visits to Pumpkin for reimbursement. Maybe if someone would contact me with an answer I could give a better rating. If not, I’ll be cancelling with Pumpkin and looking elsewhere for pet insurance. The amount I’m paying in insurance monthly would be better used as savings for when my boys need to visit the vet.
Insurer: Pumpkin
By: Wendy