Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
Other Categories
Attentive and thorough in all my inquiries.
Attentive and thorough in all my inquiries.
Insurer: Trupanion
By: Mary
Customer service is wonderful.
Customer service is wonderful.
Insurer: Trupanion
By: Robin
Excellent service
Excellent service
Insurer: Trupanion
By: Yvonne
Great customer service!
Great customer service!
Insurer: Trupanion
By: Alisa
Great customer service.
Great customer service. Pays the claim usually within 3 to 5 days and if they arenât paying, itâs in eligible they explain why I highly recommend Trupanion.
Insurer: Trupanion
By: Susan
Iâve been a little frustrated at I havenât been kept in the loop about a claim I made.
Iâve been a little frustrated at I havenât been kept in the loop about a claim I made. I was the one who had to call and ask about it. Other than that I have been very happy with their customer service.
Insurer: Trupanion
By: Sherry
Professional and kind
Professional and kind
Insurer: Trupanion
By: Deborah
Very friendly and efficient
Very friendly and efficient
Insurer: Trupanion
By: Heather
Always a professional friendly service regardless of the person on the other end ifcthe call
Always amazing customer service
Insurer: Trupanion Canada
By: Cody
Enrollment was easy to navigate
Enrolment process was very user friendly and easy to navigate. The policy documentation answered most of our concerns. We have just signed on with Furkin Insurance so hopefully it will be as easy to make claims if or when we need it. It does give us some comfort knowing Rosie is insured but at the same time hope we won't need it for any serious issues.
Insurer: Furkin
By: Richard