Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Every experience I’ve had with you…
Every experience I’ve had with your Specialists have been above and beyond my expectations! Not only have my queries been answered but have also received great information about the insurance benefits! Thank you for genuinely caring about Buddha and Kenzo and helping me be more informed on how their insurance can be best used for their care!
Insurer: MetLife
By: cdv
I’ve had the insurance for about three…
I’ve had the insurance for about three years. I used to send in my receipts for payment now I do it all online and it’s so much faster and so much easier. Love it.
Insurer: MetLife
By: Charlotte Pagano
Their app makes it very easy to submit…
Their app makes it very easy to submit claims and quickly get reimbursed.
Insurer: MetLife
By: customer
New policy
I know the policy changed due to fraud hitting my account. I’m hoping this new policy is similar as stated including cremation in that god willing awful event that I’m not looking forward to. Jesus was completely understanding and helpful. I do like the dental benefits that are now included.
Insurer: Nationwide
By: Mike
Claims are easy to submit and generally…
Claims are easy to submit and generally the settlement is quick. I am not fond of the way questions or disputes are resolved.
Insurer: MetLife
By: Oliver
Claims are rather quick resolutions.
Claims are rather quick resolutions. Customer service is awesome. THANK YOU!!!
Insurer: MetLife
By: Kathy Palumbo
Awesome
Awesome Site was easy to use & the insurance company is great.
Insurer: MetLife
By: Sherrie Lindsey
Excellent customer service
Excellent customer service. Pre-estimates were returned in less than 30 minutes. Claims paid in about a couple days. It was quick and easy to get a live person to answer my questions. Representatives were caring, professional, and knowledgable. Highly recommend Pumpkin Pet Insurance.
Insurer: Pumpkin
By: Tracy Miller
Easy to file claims and quick payouts
Easy to file claims and quick payouts. What more could you want from your pet insurance company? Pumpkin is responsive when I have questions and give me peace of mind with having to instead 4 cats. I've already had to file 3 claims in the last year and the process was a breeze.
Insurer: Pumpkin
By: Sharon Tuccitto