Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
Other Categories
Company charged me after the policy had…
Company charged me after the policy had expired. Feb 2024 they did not take the payment from my credit yet in my Sonnet account online it showed I did pay it. I called them 3 different times in the 12 months of the policy and they ensured me I was up to date. They renewed my policy on Sept 1st 2025 took this first payment out and three days later emailed me saying I had missed May's payment. I called and they acknowledge that I had paid that month and that my account was in good standing along with my online account showing I had made all payments . Then on Sept 17-2025 they charged me for Febuary's leaving me unable to pay other bills. After hours of conversations they refuse to compensate me for my due diligence in maintaining my account. I am in the process of finding new house Ins. and will have to cancel my credit card to ensure they don't have another claricial issue and withdrawal fund from my credit card, therefore spending more time updating payment methods with the numbers other companies that I use my credit card with, after I cancel my policy with them.
Insurer: Sonnet
By: John
I am very satisfied with Embrace customer service....
I am very satisfied with Embrace customer service over the phone or user friendly online service. Thank you.
Insurer: Embrace
By: Iris Santiago
I have been very impressed with embrace…
I have been very impressed with embrace thru the years with my pets care and well being, your service if not the best definitely in the top 3 thank you Darryl
Insurer: Embrace
By: darryl walker
Easy claim process and helpful workers.
Easy claim process and helpful workers.
Insurer: MetLife
By: customer
Always treated faily and efficiently
Always treated fairly and efficiently.
Insurer: Embrace
By: Ron Arpino
Medical issues with our cat…
My cat has had some medical issues going on recently. Embrace has been very good about reimbursing us for the expenses. We are very grateful to have this pet insurance.
Insurer: Embrace
By: Janis Ritter
Amanda was a great representative
Amanda was a great representative who answered all my questions . She was very educated in her profession which made me feel confident choosing this insurance.im hoping everything turns out well . Thank you
Insurer: Fetch Canada
By: Shere NJay
Haley was a great help filling in the…
Haley was a great help filling in the form as my diagnosis was not listed. All in All Process is very straight forward & easy.
Insurer: Embrace
By: Donna
Thanks for processing my claims in a…
Thanks for processing my claims in a timely manner. Fetch has giving us the peace of mind that we need for our family pet.
Insurer: Fetch
By: Nadeene