Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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They take great care of my dog at…
They take great care of my dog at Animal Health. And Healthy Paws always covers what they say they’ll cover. It’s hassle free and helps reduce some of the anxiety when your pet is sick.
Insurer: Healthy Paws
By: Tanya Harlow
I had help from two different gals
I had help from two different gals, they each were very helpful and sweet!
Insurer: Embrace
By: Jeff Zimmerman
I appreciate your quick response both…
I appreciate your quick response both to my Inquiries and claims.
Insurer: MetLife
By: customer
Great customer service and amazing app.
Great customer service and amazing app.
Insurer: MetLife
By: Luis Villacres
The app is easy to navigate and the…
The app is easy to navigate and the claim submission was easy. Claim was processed fairly quick and the reimbursement received to my bank account. Seamless process.
Insurer: MetLife
By: Silvia Goodman
Super responsive and helpful
Super responsive and helpful
Insurer: Spot
By: Maria Regina Abueva
spot is the best
I have had 3 other pet insurances in my life, and by far Spot has been the best. Workers are fast and they actually care. Other insurances I had had been horrible and I had to drop them all because they were no help. Until I found spot and this has been a game changer.
Insurer: Spot
By: Nestor Hernandez
I love this company from my experiences…
I love this company from my experiences with my currently covered pet. So, when I got my new one. Of course, I am adding her too. Also this makes it easier to file and reimbursement is quick. Thank you for taking the worry away and helping us get the care my pets need.
Insurer: MetLife
By: Kristina V
Kate was very helpful
I recently gave a review that I am not sure what the questions were. It never asked me a question it just kept saying it didnt understand press #1 .then thanked me for my review so if it was a bad review it wasn't intended to be because Kate was polite,professional and helpful so hopefully this will correct if I unintentionally gave her a bad one. Fetch is always a great call.
Insurer: Fetch
By: Beth Barbarotta
Absolute shockingly rude…
Absolute shockingly rude representatives! I went to cancel my dogs insurance as the claim we made last year basically was added back onto the money we are paying this year (even though they say the increase each has nothing to with claims, we have two dogs with them and one dog hasn’t increased for the 2 years .. ironically we have never claimed with him) the service is shocking! I asked to cancel and they judge me! I told them details as to why and they would not accept the cancellation, to the point where I was sick of being interrupted and told them to cancel the policy now, to them saying fine, and saying it’s a mistake and then hanging up on me to then here a survey which i rated them poor! Fetch insurance … you don’t know what people are going through and your staff judging and talking to people like a piece of crap on their shoe is not acceptable! I will also be canceling my other pet and going somewhere else
Insurer: Fetch Canada
By: Jamie