Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Representative was Professional polite and friendly.
Representative was Professional, polite and friendly. I was able to understand and complete my claim.
Insurer: Trupanion
By: Suzy
Ms. Wilkins
Helpful customer service and easy to file a claim
Insurer: Trupanion
By: Amanda
It was excellent service.
It was excellent service.
Insurer: Trupanion
By: Donna
Primero por la atención y el compromiso con nuestras mascotas y por todo lo que incluye y lo bien que el personal te orienta.
Primero por la atención y el compromiso con nuestras mascotas y por todo lo que incluye y lo bien que el personal te orienta.
Insurer: Trupanion
By: Tania
Professional.
Professional. Excellent customer service skills. It is a skill that is currently depleting and is being replace by TikTok training videos, short attention span.
Insurer: Trupanion
By: Eric
Very responsive automatically canceled my dogs policy after he passed so I didnât have to worry about it.
Very responsive, automatically canceled my dogs policy after he passed so I didnât have to worry about it. Thank you!
Insurer: Trupanion
By: Maddie
While my pup is not yet completely healed (he has had some complications along the way) the claims submitted so far have gone very smoothly and every single person I have spoken or chatted with has been extremely kind concerned and helpful.
While my pup is not yet completely healed (he has had some complications along the way) the claims submitted so far have gone very smoothly and every single person I have spoken or chatted with has been extremely kind, concerned and helpful. I'm very Thankful I have Trupanion coverage for my boy!
Insurer: Trupanion
By: Susan
Na
Amber was amazing! She was patient and kind and ensured we had our new Prince on the best policy for him! Thanks Amber!! Prince and Donna
Insurer: Trupanion Canada
By: Donna
At this point it isn't as much about the insurance as it is about the human considerate and caring support I get whenever I reach out to your team.
Because everything was explained to me, even questions I didn't even think of asking or told to me, and explaining great depth
Insurer: Trupanion Canada
By: Paul
Great experience
Because I've been with Trupanion for many years, and because my experience has been so positive, I've convinced many others to get Trupanion as well.
Insurer: Trupanion Canada
By: Maureen