Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Computer software update much improved claim submissions
New computer software makes submitting invoices and SOAP notes so much easier. Payout of covered claims has been much improved at less than 15-days and before a credit card bill comes due. Highly recommend.
Insurer: MetLife
By: Loretta Lutz
Always there if you have questions and…
Always there if you have questions and claims are reviewed and processed very fast!
Insurer: MetLife
By: Kristy Uhlan
MetLife Pet has been fantastic
MetLife Pet has been absolutely fantastic. My dog has just recently been diagnosed with a life threatening illness and they have gone above and beyond helping me through the process of providing claims and such. On a couple of occasions I didn't provide enough information on claims and the customer service reps were wonderful and caring and provided help.
Insurer: MetLife
By: Sharon Patterson
MetLife Pet Insurance has been great
MetLife Pet Insurance has been great. Got an 8 week old puppy and after we got her found out she was very sick with Guardia and hookworm. Took months, a lot of medication and vet appointments to get her better. The insurance paid us back for our claims within a week! I am very happy I have the coverage.
Insurer: MetLife
By: customer
Problem setting up my account
I had some difficulty getting my account set t set up and had called several times and kept missing the return calls.. Finally I connected with Delaney and we were able to get the account setup along vwith letting me know where to find other important sites I would need . The whole process was completed quickly, efficiently and with humor.
Insurer: Prudent Pet
By: Martha Neil
Met life is very easy to use
Met life is very easy to use. I submitted my claim and it was processed and paid within a few days.
Insurer: MetLife
By: Ann
Long Term Customer
Have been insured by Embrace for 2 different Pets for 11 years. 6 years with Ali all experiences have been excellent.
Insurer: Embrace
By: ed Bednarik
I am so pleased with MetLifePet
I am so pleased with MetLifePet! I feel much more inclined to take my dog to the vet whenever I am concerned about her health. Also, the reimbursement is very comprehensive and comes fairly quickly.
Insurer: MetLife
By: Bonnie G Cohen
Submitting my claims have been great
Submitting my claims have been great. If I have questions I can call and your customer service is wonderful.
Insurer: MetLife
By: Genevieve Aparicio
The app is very efficient and easy to…
The app is very efficient and easy to use. The response is quick.
Insurer: MetLife
By: Lisa A