Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great experience!
My claim was processed in no more than 2 days, it was easy and I didn’t have to worry about reaching out for an update. It was a great experience knowing everything was taken care of and my money was in my account in a couple of days.
Insurer: Pumpkin
By: Maria Rivera
Claim Paid
When I got accident and illness insurance on my new puppy, I didn’t expect to have to use it so soon. She has had 2 hospitalizations for gastrointestinal problems with the last one requiring surgery. In both cases, no cause for the blockage was found. Pets Best paid exactly what I expected on both claims with no hassle. Muffin is on prescription dog food now so hopefully she won’t have any more digestive issues.
Great Customer Service
I reached out to them to figure out what additional information was needed for a claim. The representative stayed on the phone with me while she checked it out and called others. Within 24 hours I received a detailed note explaining the process and my policy. They did a great job.
Insurer: Embrace
By: William H
Very pleasant and helpful customer…
Very pleasant and helpful customer service
Insurer: Fetch
By: Holly Wiley
Karley was very helpful in getting our…
Karley was very helpful in getting our dog signed up for insurance. You can tell she really enjoys her job!
Insurer: Fetch
By: marissa pilcher
Excellent Service and Quick Claims process
My experience has been excellent! The claims process was quick and easy, and the team responded in a timely manner every step of the way. I am more than pleased with the service and would definitely recommend it to others.
Insurer: Healthy Paws
By: Lisa T
Grateful to Healthy Paws
Healthy Paws has been a true blessing! I've never had pet insurance and decided to give Healthy Paws a try six years ago when I adopted my kitties, Salsa and Queso. Salsa wound up needing knee surgery in August and I wasn't sure if the surgery would be covered by her insurance. The claim was processed quickly and the funds (80%) were deposited within a few days. It's so easy to file a claim and the claims are processed so quickly! I'm beyond grateful to Healthy Paws!
Insurer: Healthy Paws
By: Karen Griffith
Embrace has been easy to deal with
Embrace has always responded quickly and and clearly answered any questions I have. They have promptly paid and he covered reimbursements. Everyone I have dealt with there has been friendly and helpful.
Insurer: Embrace
By: George Barker
Terrible customer service!
I have been trying to close my account for months with no success. Your service is very ineffective and expensive. Nothing is covered from our usual pet expenses and you make it impossible to chat with a human. Finally, I thought my account had been closed after lack of payment (i received an email to that effect) and thought I was finally free. Only to find out I got charged three months later, for 3 combined payments, which by the way were a lot higher than my known monthly fee. I need my account closed for good and the last payment reversed asap.
Insurer: Fetch Canada
By: Mariana Prestes
My experience was excellent with Spot…
My experience was excellent with Spot Insurance for two important reasons. First they showed compassion for my dog and myself. Second they acted quickly. I submitted my invoices and they took care of the rest. As a follow up, they sent an email expressing their compassion and later made a personal call checking up on me. I appreciate everything they did knowing how difficult my situation was.
Insurer: Spot
By: Pamela Giuliano