Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Super clear and was patient with my…
Super clear and was patient with my answers.
Insurer: Nationwide
By: Harmless Trust
Embrace pet ins representatives were…
Embrace pet ins representatives were very prompt and helpful, friendly and caring. This was our first time getting pet insurance and they made it easy no stress! The claim process was quick and easy and I got my reimbursement within a few days.Im so glad we chose Embrace!
Insurer: Embrace
By: Priscilla Long
Hands Down the BEST Pet Insurance
I’ve been with Healthy Paws for over 15 years, and they’ve been absolutely incredible every step of the way. This past year has been one of the toughest for my senior dog—she’s battled a bone infection that may have reached her knee implant, histoplasmosis, and now bone cancer. Each diagnosis has been painful, expensive, and emotionally draining, but thanks to Healthy Paws, I’ve never had to hesitate about getting her the care she needs. Their claim process is effortless, their communication is clear, and reimbursements are unbelievably fast—often within just a couple of days. There’s never any hassle, never any runaround (which I have experienced with 3 other pet insurance companies over the years)—just genuine support and compassion. Because of Healthy Paws, I’ve been able to focus on what really matters: making my dog comfortable and giving her the best possible quality of life. The peace of mind they’ve given me during such a difficult time is something I’ll never forget. People often complain that premiums go up significantly as their pets age and that's true, they do. You have to plan for that. But I can tell you that in the past 10 months, our vet bills have totaled nearly $20,000 and Healthy Paws has reliably and quickly reimbursed us according to our plan, without fail!
Insurer: Healthy Paws
By: Dog Mom
Submitting claims online is super easy…
Submitting claims online is super easy w/Embrace. For the most part, their reimbursement amounts are pretty decent, & their customer service on the phone is very good. However, I just hope that they don’t jack up their monthly rates again in the spring like they did this last spring when my policy renewed. Fortunately, I was able to raise my deductible and bring the premium back down to a reasonable level….
Insurer: Embrace
By: Cecilia Cardwell
Josh was very helpful and assisted me…
Josh was very helpful and assisted me on a number of questions I had, including setting me up with my second pets insurance.
Insurer: Fetch
By: ferrarigirl1234
Spot Pet Insurance has been wonderful…
Spot Pet Insurance has been wonderful through a very emotional time for me. I had to say goodbye to my baby girl Ava unexpectedly. We did everything we could to save her but it just wasn't possible. Spot has made processing my claim a very smooth and quick transaction during one of the most horrific times of my life. I bought insurance hoping to never have to use it but when I did, they were very kind and helpful with what I needed to process the claims. I'm no where near ready for another companion since Ava was my soulmate but one day if I decide to open my heart and home to another fur baby I will definitely be using Spot again.
Insurer: Spot
By: Lily Moffatt
Love Spot Insurance
Price Representatives - Great Customer Service
Insurer: Spot
By: Sandra Tangalin
What peace of mind to have Spot Pet…
What peace of mind to have Spot Pet Insurance! They have taken care of my claims, rapidly, with no issues. They reimburse me quickly. I appreciate having Spot Pet Insurance for sure!
Insurer: Spot
By: Alicia Vargas-Williams, PMO Mgr, PMP, CSPM
Horrible Cancellation Support
Not allowing cancellations online is criminal. I spent an hour on the phone waiting and no one picked up. I'm not even churning as a customer - I just wanted to switch from tenant to landlord insurance. The app was too dumb to let me do that, so I had to buy a new policy and cancel the old one. Except they won't let me cancel the old one! There is no reason that after 8 years in business, they haven't built it. This is purely to frustrate customers into not cancelling. I've been using sonnet since 2017, but my next insurance policy will not be through Sonnet. Update 11/13: It took them a week to get back to me by email, and the email just told me to call them. What is this clown show?
Insurer: Sonnet
By: Peihong Li
Great service
I have nothing but good things to say about SPOT. My pup Bullitt was diagnosed with a luxating patella. The cost of the surgery was expensive. I submitted my claim with the paperwork from the hospital and was reimbursed within a week. Easy to use. Thankfull to have it.
Insurer: Spot
By: Dawn Hoelzer