Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Bad business practices
We received a notice that our 24hour Pet Watch was transferred to Hartville - they downgraded our coverage and tripled our monthly premium for the two cats from $137 to $392. There is no account information, no way to see details. We received no notice prior to this email. We can’t even cancel the insurance. That this is legal in the US speaks leagues to why everyone is so pissed off. Businesses are run poorly and they cover their lack of management ability by treating their customers poorly, overcharging while failing to provide value and engaging in other unscrupulous behavior.
My agent or customer service rep
My agent or customer service rep. Not only was she knowledgeable but she was super friendly.
Insurer: Embrace
By: Jess Martin
I highly recommend them
I highly recommend them. If you run into a problem, just ask to speak to a supervisor. Only had to do that once, it was resolved quickly. All other claims paid very promptly.
Insurer: Spot
By: Joyce Carter
Very Helpful
Josh was knowledgeable, helpful, knew his product, and answered all my question with the utmost patience.
Insurer: Fetch Canada
By: Cindy Brandes
I have been extremely happy with…
I have been extremely happy with customer service and I am sorry they have decided to stop insuring in the US. I only hope Odie will not disappoint me.
Insurer: ManyPets
By: Bill
Thanks again, Embrace
Once again, Embrace makes it so easy to submit claims.
Insurer: Embrace
By: Barbara
The online claim submission is easy
The online claim submission is easy, and I receive regular emails with the status. Also, the portal is easy to access and see updates.
Insurer: Pets Best
By: A M Dickerson
Thank You <3
Can't even begin to express my gratitude. In the middle of the night, my dog got really sick and I had to take him to the emergency vet. I was so scared for him. The last thing I wanted to think about was money but those emergency bills add up fast. I knew they would come through for us, and they did. They covered most of the bill, and the relief I felt was overwhelming. I’m beyond grateful for their support during such a hard time. Signing up for this coverage was one of the best decisions I’ve made for my dog. Thank you Pets Best!
Insurer: Pets Best
By: Rebecca
Updated Review
UPDATE: The insurance got back to me and is making things as seamless as they can during this loss I appreciate their cooperation I do think they need to work on phone responses but over all I value their empathy and compassion during these situations. Thank you embrace. OLD : zI never get any responses I have called multiple times in the past few weeks about some of my dogs claims and have received no emails or contact. This past weekend I had to finally say goodbye to my baby as he was simply old and ready to not be in pain anymore but this insurance company has not made it any easier, I wish they would answer the phone even when I call right at opening time.
Insurer: Embrace
By: Liz
When I call
When I call, I get to speak with a CSR professional. I don’t have to deal with an AI generated or automated menu. There’s never a long hold time and the people listen and care.
Insurer: Prudent Pet
By: oursunshinelive.com