Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Insurance denied
Despite charging me an ever increasing monthly amount cumulating in a $167 per month charge (after the latest annual hike)... for $2500 coverage, $400 deductible, and a 90% reimbursement for a period of years, for 10 year old otherwise healthy dog, Fetch denied a dental claim of a little over $1500 based on (they said) a pre-existing condition. That condition being, a being a vet report in 2018 that stated mild tartar was present on the canine teeth. no treatment was recommended at the time., and no exclusion was noted when I signed on with Fetch a couple of months later. (despite them requesting all the vet notes from my vet). I have to say though, the reps on the phone were excellent, and totally understood my concerns and respected my decision to cancel the policies that I held with Fetch. save your money and go to an insurer that pays out. If a big claim happens, you need to know the insurance company has your back when you need it, and doesn't look for reasons not to pay
Insurer: Fetch
By: louise
Insurance denied
Despite charging me an ever increasing monthly amount cumulating in a $167 per month charge (after the latest annual hike)... for $2500 coverage, $400 deductible, and a 90% reimbursement for a period of years, for 10 year old otherwise healthy dog, Fetch denied a dental claim of a little over $1500 based on (they said) a pre-existing condition. That condition being, a being a vet report in 2018 that stated mild tartar was present on the canine teeth. no treatment was recommended at the time., and no exclusion was noted when I signed on with Fetch a couple of months later. (despite them requesting all the vet notes from my vet). I have to say though, the reps on the phone were excellent, and totally understood my concerns and respected my decision to cancel the policies that I held with Fetch. save your money and go to an insurer that pays out. If a big claim happens, you need to know the insurance company has your back when you need it, and doesn't look for reasons not to pay
Insurer: Fetch Canada
By: louise
Great Experience with Healthy Paws
I have had a Healthy Paws plan for approximately 7 years. I have found the rates to be reasonable during this time. I recently filed a claim and was quickly reimbursed according to my plan’s details. The process was extremely simple and I was updated via email through every step.
Insurer: Healthy Paws
By: Donna
Highly recommend signing up IMMEDIATELY!
We signed up for Healthy Paws the day we adopted our 2-year-old rescue Aussie Shepard mix and we are SO GRATEFUL we did! Turns out our pup has epilepsy so we have been to see three general vets, an emergency vet, and a neurologist, which as you can imagine adds up. Not to mention daily medicines, prescription diet, and lifestyle changes needed to manage our dog's seizures. Healthy Paws has been incredibly responsive to all questions about claims and we receive the reimbursement within a couple of days. It's been tough navigating our dog's medicine, doctor appointments, tests, and emergency needs. We are thankful that Healthy Paws is easy to navigate with a great policy and customer service team. It makes a world of difference to us and our pup! Highly recommend signing up IMMEDIATELY! Healthy Paws is the best pet insurance company out there!
Insurer: Healthy Paws
By: Melissa
Ongoing experience with Trupanion
The best decision I made after purchasing my dog was to choose Trupanion as his health insurance provider. After searching through other companies, they were recommended to me and they have been a blessing. He has received superior care because I knew it was affordable due to his Trupanion insurance.
Insurer: Trupanion
By: Linda
Claims are Easy with Trupanion!
Always so well done with no hassle! Thank you Trupanion!
Insurer: Trupanion
By: Pamela
Because the person was wonderful and deserved the high rating.
Because the person was wonderful and deserved the high rating. She went all the way to check on the very best answer for my questions. She treated me with respect and helped me by finding the answer I needed.
Insurer: Trupanion
By: Gertrude
Dormez tranquille assurez vos chiens
Cette note est plus que correcte car j ai étais écouté et conseillé par une personne exemplaire Yasmine merci
Insurer: Trupanion
By: Sandrine