Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I was A Skeptic about pet Insurance.
When I signed up for SPOT Insurance, I was skeptical about pet insurance. I finally decided to at least try it to avoid any catastrophic emergency coverage at an ER. The basic trips to the Vet are doable, but emergencies can really be expensive. Anyway, I didn't use my insurance UNTIL one of my cats had an emergency. The Claim process was easy and the reimbursement was excellent. Everyone should be covered and SPOT was Great!!!
Insurer: Spot
By: Jeffrey Blydenburgh
Easy experience and flexible rates…
Easy experience and reasonable rates with flexible options available
Insurer: MetLife
By: Dawna
I love this company the best pet…
I love this company the best pet insurance so far they cover all my needs
Insurer: MetLife
By: Anita Brown
Thank you Spot
My dog became severely ill, was hospitalized, and did not get better. We unfortunately had to put her down to ease her pain and it was the hardest thing we ever had to do. To deal with that and the financial burden at the same time would’ve been a nightmare, but thankfully we had Spot insurance. I filed a claim and it was approved in 9 days, no questions, no issues. It was a huge relief for my family and I, and it truly allowed us to mourn without worrying about finances. We are extremely grateful.
Insurer: Spot
By: Viv
Our experience from the start with…
Our experience from the start with MetLife Pet Insurance has been top tier. This is a wonderful service that’s expertly delivered. Thank you!
Insurer: MetLife
By: Parking.com Customer
Fast
Quick and simple to use and understand.
Insurer: MetLife
By: Gabrieille Wallace
Excellent Customer Service at the Best Price!
I actually set my limits of $250.00 deductible, 90% reimbursement, and $5k max then made phone calls to 8 different pet insurers. Prudent was not only the best rate but I even added the Healthy Benefits option which was still lower than the 2nd lowest. Working with “B” (first initial only since each CSA was very nice and pleasant), was great plus any other rep will offer the same services.
Insurer: Prudent Pet
By: Lily’s Dad
The app is really easy to use
The app is really easy to use, which I love. But sometimes claims take forever to get paid back. The length of time seems to be related to the amount that I’m trying to get back. If it’s not that much, my claim is approved faster. If it’s a lot, that doubles the amount of time it takes to get money back. It’s frustrating because usually when I has to pay large amounts, it would be nice to get the money back sooner.
Insurer: MetLife
By: Amy
I've had fetch pet insurance for my cat…
I've had fetch pet insurance for my cat Smokey for 12 years. He passed unfortunately a few months ago but I have to say, between the support I received from the service team as well as my vet, the whole thing couldn't have gone better given the circumstances. I'd like to thank Fetch for all of the good experiences throughout the years whether it be reimbursements on his end of life care, his treatments and the seldom but scary emergency care that we had to go through.
Insurer: Fetch
By: N S
We love Healthy Paws!
Healthy Paws has been amazing since we got our insurance over 11 years ago! Our sweet Lucy just turned 13 and last week developed vestibular disease which was twrrifying to her and to us. We were able to rush her to a wonderful ER vet where she was hospitalized overnight and had blood work and CT which were all normal. They recommended an MRI and we took her the next day to a wonderful neurologist who did the MRI and ruled out anything serious. She was diagnosed with idiopathic (old dog) vestibular disease which has resolved! Because of healthy paws, we were able to do what needed to be done to care for her and reassure us! They have been amazing when we’ve needed them. 2 TPLO surgeries and rehab to name a few issues we’ve dealt with- all covered. Filing a claim is easy on the app and the claims are processed quickly. We love Lucy so much and will do anything and everything for her until she takes her last breath. Thank you healthy paws for being there for us and our sweet girl all these years and for giving us more time with her!
Insurer: Healthy Paws
By: Debbie Hartway