Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I liked that you gave examples of what…
I liked that you gave examples of what a payout would look like, don’t like that I didn’t get informed of the waiting period & when I called the women had no idea either.
Insurer: Nationwide
By: Kendra
MetLife Pet Insurance Is Okay
MetLife Pet Insurance was an okay option for my two dogs. My monthly premium went up by $70/month, and I ended up switching to a new provider. In terms of claims, sometimes it was a frustrating waiting game. I either had to follow up with my claim refund status multiple times, or in one instance, my claim refund was accidentally doubled due to an error on MetLife’s end. It’s been a month now, and I’m still waiting to get that cleared up. Nothing MetLife does is fast. On a positive note, the customer service is awesome. It’s easy to get ahold of someone, and the service was helpful every time. Overall, MetLife was a good option for me in the beginning, but as time went on, I realized better options for my pets are out there.
Insurer: MetLife
By: Customer
Great experience with MetLife
Great experience with MetLife, claims are paid on time, when I call the customer service rep is always wonderful
Insurer: MetLife
By: Sanda Lupulescu
MetLife is great
MetLife is great, so easy to file a claim and the turnaround to get reimbursed is less than a week. So glad I have them for my pet insurance! A.P.
Insurer: MetLife
By: customer
It's easy to make a claim
It's easy to make a claim. I received my reimbursement in a timely manner
Insurer: MetLife
By: Lasered
The representative was unable to help…
The representative was unable to help me, and said she would call back. she never did
Insurer: MetLife
By: customer
Great
Great, fast service. An absolute must have for pet owners.
Insurer: MetLife
By: customer
10/10 would recommend MetLife
10/10 would recommend MetLife. Any time I've had a question - the associates at Customer Service are always very helpful. The app is intuitive and easy to use. Overall great pet insurance company!
Insurer: MetLife
By: Febe
I am very happy with my MetLife pets
I am very happy with my MetLife pets. The app is very easy to use and to upload my documents. If I have any questions I am able to message someone and they have been able to help me with my issue if I have one.
Insurer: MetLife
By: Charlena
I purchased auto insurance in Aug 2025…
I purchased auto insurance in Aug 2025 for my brand new car. But, They put me in misrepresentations accusing me of using uber. Funny part is uber is not even available in my town. I was an uber driver last year but never drove or signed up on my new car which I bought in Aug 2025. Now I can neither buy a new policy, as two other companies denied me services because of misrepresentation caused by Sonnet and I am tired of asking any evidence or SS of their system which shows such reason but they failed to provide any. On their suggestion, I tried to contact uber several times waiting in their holds for hours, to provide me a letter or anything showing that I have never used my new car on their platform but unfortunately they also are not providing me anything like this due to their policies. Sonnet Insurance was my biggest mistake, they put on a spot where i can neither buy a new auto policy nor their customer services is ready to help me in any way. Please stay away from Sonnet Insurance. My brand new car is parked in my driveway which I can not drive because of them. My policy number was- 502651861 Their customer services only suggests to email them on help@sonnet and revert on the email asks me to call their customer services. I am in this loop of inconvenience. Please stay away.
Insurer: Sonnet
By: Arpit Chhabra