Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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The worst service I have ever seen...
Don't waste your time with this service. When you needed the most after my dog passed away they simply followed their protocol of rejecting claims. This is just money driven. Look somewhere else. I will NEVER use this again.
Insurer: Pets Plus Us
By: Emerson
Koa
Noemi Gonzalez had been a God send to myself and my pup walking me through this! Thank you so much!
Insurer: MetLife
By: Linda
Ms
The entire experience with healthy paws is great. They are transparent and swift with claims.
Insurer: Healthy Paws
By: Ashwini
The Best Coverage!
I am so grateful that I have coverage with Trupanion. Making a claim could not be easier and the coverage is generous. They do not nickel and dime like other pet insurance companies that I have had in the past. I encourage anyone with a pet to get insurance as veternary care can be so very expensive. We just had a blood test that tested for 3 things and the cost was 800 dollars. Trupanion paid approximately 500 of that. The claim was processed in less than 24 hours and I got an email with the amount they would pay. I am so happy with this insurance company.
Insurer: Trupanion
By: Beth
LOVE! Healthy Paws!!!
Would recommend 100% Healthy Paws. My chocolate lab Pablo has been a client of Healthy Paws since he was 5 months old. I cannot say how easy the claims, communications has been with them. They go above and beyond for their pets. Pablo has had 2 major surgeries in the past 4 months from beginning to the final surgery all communication has been great, claims from start to finish easy no issues. They even checked on Pablo after his surgeries.
Insurer: Healthy Paws
By: Christine
Good service
Good service.
Insurer: Furkin
By: Veronica
Easy Peasy :)
Always easy to deal with - rarely do I have to even be involved. Easy and painless.
Insurer: Trupanion Canada
By: Patty
Great Service!
Answered all my questions promptly and thoroughly.
Insurer: Trupanion Canada
By: Chris
Now thatâs fast!
I love the fact that my claim has been processed before I leave the vetâs office. Thatâs fast, and thatâs service!
Insurer: Trupanion Canada
By: Jay
Terrific service and great coverage
It is so easy to submit a claim using the app and I like that a notification is sent when the claim is received and again when the claim is processed including full details on what was covered and not. The turnaround on claim processing and reimbursement is great! Very happy with my coverage and service.
Insurer: Trupanion Canada
By: Christy