Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
Other Categories
Quick and Friendly
Friendly service (for both calls we made), easy to do, and quick.
Insurer: Trupanion Canada
By: Katherine
Best Pet Insurance is Trupanion
I have always been able to count on Trupanion To be there for our dog Bailey and they have always come through for her with immediate care . I would never change or cancel Trupanion has we have had excellent care and support. They are number one in our books
Insurer: Trupanion Canada
By: Karen
Lately claims have been taking too long to process.
Lately claims have been taking too long to process. Those of us on fixed or lower incomes have to pay up front and being out the money for 1-2-3 weeks is a financial hardship. However Alexis the girl I spoke with was very nice and pleasant.
Insurer: Trupanion Canada
By: Christine
Great company
Service rep was amazing
Insurer: Trupanion Canada
By: Wendy
Service was very quick.
Service was very quick.Everything was clearly itemized and there were no issues with coverage.Very satisfactory.
Insurer: Trupanion Canada
By: Pamela
Happy
Very fast to respond and get your payment well done
Insurer: Trupanion Canada
By: Donna
Thank you for your great service
Very good service, all of my questions were answered.
Insurer: Trupanion Canada
By: Sophie
Unreliable
I signed up my one rescue - everything is fine. I sign up my second rescue - everything appears okay. I received confirmation that they have received her sign up information, and her insurance would be available within 48 hours. My dog was then injured and required a $3000 surgery. When I went to go view my coverage, her name was no longer on the account. When I called, they said there is nothing they can do and because my dog was not diagnosed with the injury, it will not be covered. I understand that they will not cover pre-existing conditions, but I am disappointed that due to a system error on their end, I cannot be covered now. I do not trust this company, and for this reason I cannot recommend them.
Insurer: Pets Plus Us
By: Kaity
Comprehensive coverage
Appreciate great courteous customer service and support. Very easy to reach an agent
Insurer: MetLife
By: Kari
Excellent customer service
Excellent customer service and reimbursement on par with Trupanion. 80% coverage with much more reasonable deductibles and monthly payments. Also, add to the fact there is 24/7 Veterinary assistance line and access to a symptom app.
Insurer: Furkin
By: Andrew