Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I've been using Embrace for about 8…
I've been using Embrace for about 8 years. It's been great as far as having the easiest submittal procedures. Their rates are very reasonable compared to a lot of other pet insurances. One thing that sometimes irritates me a bit is that the website is slow. Little 'space dog' sometimes takes his sweet time in changing pages. Otherwise, no complaints!
Insurer: Embrace
By: Tammy McG
Nadine gave excellent customer service
Nadine gave excellent customer service. She made it a pleasure to sign up with FETCH PET INSURANCE.
Insurer: Fetch
By: Martha Rojas
I faxed my info and it was processed…
I faxed my info and it was processed very quickly. Appreciate iy
Insurer: MetLife
By: customer
Kind and knowledgeable Customer Service
The person who guided me on how to pay the auto quote was so calm and patient. His tone of voice and his vocabulary were perfect. His instructions were simple and accurate. I really like my experience.
Insurer: Sonnet
By: Mariamanda Espinoza
Lots of experience
I have had Embrace pet insurance coverage for 2 dogs and 2 cats over the last 7 years. I did not find coverage for the cats worthwhile so I dropped them from my policy. I also did not find the Wellness Program worthwhile as it's basically a "savings account" specifically for pet use but if you don't use it all (like FSA funds), you lose it. It was frustrating to see my coverage increase substantially as my dog aged, but whenever I needed to use the insurance, Embrace came through. The claim submission process is super easy and when my Sparty's time with us came to an end, the Embrace staff was incredibly compassionate. Cancer took my best furry friend rather abruptly, but the outpouring of sympathy was much appreciated. Thank you, Embrace.
Insurer: Embrace
By: Heather
I have been using Embrace for quite…
I have been using Embrace for quite awhile now and they have been extremely good for all my animals. I have had to file a number of claims and I have never had a problem with them. The only holdup I have ever had was because the veterinarian neglected to put something in the paperwork.
Insurer: Embrace
By: Tonya Tipton
Filling claims is easy and getting…
Filling claims is easy and getting reimbursement has always been timely. The few times I have had to call the representative's have always been very helpful.
Insurer: MetLife
By: Christine Tomassetti
Arman ( I may have his name wrong) was…
Arman ( I may have his name wrong) was so empathetic. It was a pleasure to work with someone who understands the human/dog bond
Insurer: MetLife
By: Nina Stephens
Great customer service and explanation…
Great customer service and explanation of benefits
Insurer: Embrace
By: DAN CONTRERAS
My representative was so informative
My representative was so informative. I appreciate her time explaining in detail what the insurance covers. A satisfying experience knowing my dogs and soon litter will be protected by a good insurance company that meets your needs and budget friendly I will recommend to new owners of my puppies as well
Insurer: Embrace
By: Katherine Taylor