Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Good customer service
Good Customer Service, spoke to Janet P and she was able to provide me reasonable answers to my questions.
Insurer: Furkin
By: Farzin
Twelve years with Trupanion
During the 12 years that our Gwynna was insured by Trupanion, I always received prompt claims service. The few times that I had to phone Trupanion, I was impressed by the kind & thoughtful people who helped me.
Insurer: Trupanion Canada
By: Diane
A great insurance company for your pets
I always recommend Trupanion to dog owners, Iâve had nothing but positive experiences with them. Everything goes really smoothly. An excellent company to have your pets insured with.
Insurer: Trupanion Canada
By: Carl
My first Trupanion experience.
Information was very professionally delivered
Insurer: Trupanion Canada
By: Marc
It was easy to understand whatâs covered and whatâs not. The process was efficient and response time was as excellent.
It was easy to understand whatâs covered and whatâs not. The process was efficient and response time was as excellent.
Insurer: Trupanion Canada
By: Mary
Service was clear polite and informative
Service was clear polite and informative
Insurer: Trupanion Canada
By: Joel
Helpful and knowledgeable
The lady I spoke with was very knowledgeable, and was able to help me enroll !!
Insurer: Trupanion Canada
By: Johanne
Quick, Caring Coverage for their Whole Life
Have had them for ~7 years now. I did a ton of research beforehand and HealthyPaws were (and still are) the best out there and my vets agree. I still give verbal recommendations anytime anyone needs insurance. They are always quick to process claims, upfront in what is covered (and that's almost everything except Vet Exams) and they follow up after payment to ensure everything is well with you and your pet. It's the little touches like this that make them exceptional. I know it's a business, but it doesn't feel like it's always "just business" with HealthyPaws.
Insurer: Healthy Paws
By: Corey
Absolutely great customer service - friendly knowledgeable helpful.
Absolutely great customer service - friendly, knowledgeable, helpful.... but prices continue to go up with less being covered.
Insurer: Trupanion Canada
By: Yvette
Clear and concise on the phone.
Clear and concise on the phone.
Insurer: Trupanion Canada
By: Eva