Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Handled our emergency with compassion
5 Stars. Bethany handled our emergency in a compassionate, urgent and communicative manner and got us the answers we needed. I couldn't have asked for a better customer experience. A great first impression for Furkin as this was our very first claim.
Insurer: Furkin
By: Shawn
Staff is really knowledgeable and friendly
Staff was really knowledgeable and friendly. Answered all questions. We really connected with one another as dog lovers. Took extra time with me and that was very appreciative.
Insurer: Furkin
By: Prudence
Janet was lovely
Janet was lovely to chat with.
Insurer: Furkin
By: Christina
Excellent Staff
Amber who I dealt with was very helpful and efficient.
Insurer: Trupanion Canada
By: Claire
Cause I was provided 100 per cent customer service and the person was calm and explained everything I asked.
Cause I was provided 100 per cent customer service and the person was calm and explained everything I asked. Also very pleasant and joyful to speak too.
Insurer: Trupanion Canada
By: Monica
Great support for the unexpected
Easy to submit a claim, quick response with easy to understand information regarding and request for additional information
Insurer: Trupanion Canada
By: Cindy
Good Service and Easy Sign-up
good service and easy signup
Insurer: Trupanion Canada
By: Kathy
Love you trupanion
Great service and quick payout
Insurer: Trupanion Canada
By: Sandra
Have been with Trupanion for more than 15 years.
Have been with Trupanion for more than 15 years. Always had the best of care for my pets.
Insurer: Trupanion Canada
By: Wendy
The staff are very friendly and helpful when you call.
The staff are very friendly and helpful when you call. They are easy to get in touch with.
Insurer: Trupanion Canada
By: Jill