Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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All my questions kindly clarified
The sign up process was easy and I had all my questions kindly clarified when I called.
Insurer: Furkin
By: Karine
Adamâs review
In-time response with detailed explanation on the final decision. Thanks!
Insurer: Trupanion Canada
By: Zidong
Trupanion to the rescue.
It's been 3 yrs since my sweetie got sick and they have been there whenever I have needed them with a prompt and kind response. I would not have been able to care for her without them.
Insurer: Trupanion Canada
By: Mary
Everyone is kind and responsive
So far, so great. Everyone is kind and responsive. 5 stars!
Insurer: Furkin
By: Trizana
Incredible insurance
Easiest insurance company every. Fast , great service , incredible coverage.
Insurer: Trupanion Canada
By: Julie
Stress free experience
Easy to deal with. Great coverage. Stress free experience.
Insurer: Trupanion Canada
By: Deanne
Amazing price and services
Excellent service, very clear and friendly. Sophia answered all of our questions and she gave good and honest advice
Insurer: Trupanion Canada
By: Fanny
Parce que Yasmine as très bien répondue à mes questions en français et rapidement
Parce que Yasmine as très bien répondue à mes questions en français et rapidement
Insurer: Trupanion Canada
By: Manon
the staff are great to help you with any issues and have been easy to fix.
the staff are great to help you with any issues and have been easy to fix.
Insurer: Trupanion Canada
By: Charli
Outstanding
I got the insurance when I adopted our new dog. Being a first time dog mom I figured I’d get it for any emergencies. I decided to add the wellness policy as well. Good idea! Customer service is outstanding answering all my questions. The app is easy to use. And claims are paid fast. Completely satisfied.
Insurer: MetLife
By: Carmen