Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Customer service has been helpful and kind this far.
Customer service has been helpful and kind this far. Tina was great. The reason why I havenât chose a 10 is because I have not had to make a claim with trupanion yet so I donât know the entire story just yet!
Insurer: Trupanion Canada
By: Kayla
Trupanion!!
Was very easy to sign up and when I had questions the chat feature was great!
Insurer: Trupanion Canada
By: Holly
No Words to accurately describe how horrible
The company is shady and they just want money. If you look at the reviews on Yelp and BBB you’ll see plenty of complaints. When I filed complaints with the BBB it showed 24 complaints in the last 3 years, 22 of those in the last YEAR. They gave me misleading information to get me to sign up and then told me something different after I signed up. If you read the reviews on Yelp and BBB you’ll see similar stories. Stay away. Also, if you leave bad reviews they just copy/paste some BS answer without actually reading what you wrote or listening to you. The worst and then some.
Insurer: Pumpkin
By: Martha
Excellent service and timing of claim
This is my first pet where I purchased pet insurance. I was very happy I did, as my cat had a mast cell tumor that needed to be removed. I submitted my claim with Pets Plus US and there were no issues with my submission. It was reviewed and processed in 2 weeks, money in my bank account. I would definitely recommend this company for pet insurance. One item to note that Pets Plus Us has a yearly deductible, where other pet insurance companies you have to pay the deductible each time you put in a claim.
Insurer: Pets Plus Us
By: Esther
Pet claims
Its so easy to submit a claim and the "wait time" is quick. MetLife Pet Insurance is prompt, convenient and the C/S department is extremely helpful.
Insurer: MetLife
By: Joanne
Good customer service
Good Customer Service, spoke to Janet P and she was able to provide me reasonable answers to my questions.
Insurer: Furkin
By: Farzin
Twelve years with Trupanion
During the 12 years that our Gwynna was insured by Trupanion, I always received prompt claims service. The few times that I had to phone Trupanion, I was impressed by the kind & thoughtful people who helped me.
Insurer: Trupanion Canada
By: Diane
A great insurance company for your pets
I always recommend Trupanion to dog owners, Iâve had nothing but positive experiences with them. Everything goes really smoothly. An excellent company to have your pets insured with.
Insurer: Trupanion Canada
By: Carl
My first Trupanion experience.
Information was very professionally delivered
Insurer: Trupanion Canada
By: Marc
It was easy to understand whatâs covered and whatâs not. The process was efficient and response time was as excellent.
It was easy to understand whatâs covered and whatâs not. The process was efficient and response time was as excellent.
Insurer: Trupanion Canada
By: Mary