Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Karley was amazing and helped me get…
Karley was amazing and helped me get exactly what I needed!
Insurer: Fetch
By: Estefania Carreras
Thank you Pumpkin Insurance for the…
Thank you Pumpkin Insurance for the fast and high-quality work, we are very grateful to you and of course we will choose only Pampkin in the future.
Insurer: Pumpkin
By: Svitlana
My claim was handled quickly
My claim was handled quickly. However, I did send an email asking for a breakdown of the payment and haven't heard back.
Insurer: Spot
By: PAMELA
First claim was easy to submit
First claim was easy to submit. All instructions clear and no tech hiccups.
Insurer: Embrace
By: Caroline Bombar-Kaplan
Did I make a mistake
So far since I made the switch to Embrace I haven’t been impressed. The first time I submitted a claim I was getting emailed to explain the issue and my vet had to explain and send in history. My other insurances never was this hard to make a claim. My pay was usually deposited in 72hours. I’m now starting to wonder if I made a mistake by switching.
Insurer: Embrace
By: David White
PRINCESS IS THE BEST!!!
I Talked To Princess And She Was AMAZING!! She Made Me Feel Super Comfortable. I Felt As Though I Was Talking Her Ear Off With Being Anxious About Being A New Pet Parent. I Had A Bunch A Questions About My Policy To Understand It Better And She Never Made Me Feel As Though I Was Doing Too Much! I Love Her! She Needs A Raise, Promotion, Bonus...Something Lol I Just Really Appreciate Her❤️
Insurer: Fetch
By: Dominique Hamwright
Awesome experience!
Agent was thorough, very knowledgeable and extremely professional!
Insurer: Sonnet
By: Mchelle
I am 82 and can not deal with this…
I am 82 and can not deal with this electronic age very well. And I only have a landline.He was excellent and understood me well .
Insurer: Sonnet
By: Longin
Patience step by step process
Patience step by step process
Insurer: Sonnet
By: David Mendola