Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Best Pet Insurance Company
Reputable company. East to file claims and they always come through. Would not trust another company to ensure my fur babies!
Insurer: MetLife
By: C. Long
We’ve had Trupanion for 12 years for…
We’ve had Trupanion for 12 years for multiple dogs, and they’ve been fantastic every single time. Fast reimbursement too! 💯 recommend!!
Insurer: Trupanion
By: Jennifer
Fast and pleasant!!
Fast, accurate, efficient and pleasant!
Insurer: MetLife
By: Doris B
Easy to submit claims
Easy to submit claims. Fast turn around and fast payment. Clear information on website about what is covered and ongoing yearly balance.
Insurer: MetLife
By: MBrewer
Too many confusing emails
Too many confusing emails. No good explanation when I called your number.
Insurer: MetLife
By: Sharon Roth
Processing error
There was a processing error on my most recent claim that I noticed and called customer service immediately. Although the wait time was too long, I was assured that it was being reprocessed. This was fixed within a couple days and I was reimbursed quickly.
Insurer: MetLife
By: Michael May
Summary rejection of appeal in a few hours is unacceptable
Before September my review would have been 5*. But the way you rejected a claim when even your rep could not see why that was reasonable and especially the summary rejection of the appeal in less than half a working day with zero explanation and saying that I claimed ZERO and therefore paid ZERO is absolutely unacceptable and unprofessional
Insurer: MetLife
By: Elena Antoniadou
HORRIBLE SERVICE
I had to select atleast one star to leave a review but Nationwide is deserving of 0 stars. I have had countless issues in the one year since I started coverage. From getting my information incorrect (pets mixed up), to not communicating, to being VERY difficult. I have not been satisfied to say the least.
Insurer: Nationwide
By: M. C.
Great insirance
Great coverage. Quick response. Very easy to submit claims
Insurer: MetLife
By: Monica G.
The reimbursement process is so simple
The reimbursement process is so simple! I had an issue once where it got caught up and worked with their support team. I could tell they really wanted to help me figure it out. It took a while but once it got sorted I got my refund right away. Appreciate all the help from their team!
Insurer: MetLife
By: Adriana