Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Healthy Paws is the best
The process to submit a claim was ridiculously easy. They kept me posted along the way of their review. The claim was settled within days with an easy-to-understand statement of how they calculated the reimbursement. The reimbursement check was received before my puppy had even finished his medications. Most of all i appreciate the care and concern they showed to me and my dog. a sick puppy makes an owner extremely worried and anxious. Healthy Paws took a lot of that away. I highly recommend them
Insurer: Healthy Paws
By: Charlie
Devon was great
Devon was great. Good service! Thank you
Insurer: Furkin
By: Rose
No questions asked
I found all of the questions I had were already answered on your website.
Insurer: Furkin
By: Raymond
Kc
They people were helpful and friendly but we'll see how it is when I need to make a claim! I've heard mixed reviews and people getting denied So thst will make me see it I refer
Insurer: Trupanion Canada
By: Keely
Seems to be a joke
Bought puppy and bought insurance. Went for 1st exam and vet heard heart murmur. In Dec. Hope he would out grow it went to get echocardiogram in Feb. Was told i would get zero help due to not waiting another month or jan to get heart checked. Lol i know they in business to male money. But i think hearing heart murmur that a pup can grow out of and waiting more than the 30day waiting period to confirm if there is a heart issue and be told wont cover seems to he a joke. Plus there was zero follow up like i was told. I had to wait and wait and finally call to hear they woupdnt cover. Now this also after i was told in jan that by waiting till 3rd week of Feb that this woupd be covered and i should renew the policy which i did. So seems they tell you what you want to hear to sell a policy till you need to file claim. Canceling policy asap and buyer beware
Insurer: AKC
By: Diesel
Fetchpet Insurance is A Bunch of Crooks!
I submitted a claim for my baby on 2/10/23 w/paid bills attached and his records from the vet.. I was told my claim would be paid in 5-7 days with ACH deposit. Then I was told 15 days. Today, I was told the rest of his records were needed. Fetchpet was sent his med documents with the claim. Now I’m being told I can’t be reimbursed?!! I just cancelled both policies on my two babies and I will NEVER recommend Fetchpet to anyone! I basically paid four months of premiums for NOTHING! because these clowns are not reimbursing me for my baby’s claim I submitted on 2/10/23. Freaking Thieves!!!
Insurer: Fetch
By: Nanlisha
Fetchpet Insurance is A Bunch of Crooks!
I submitted a claim for my baby on 2/10/23 w/paid bills attached and his records from the vet.. I was told my claim would be paid in 5-7 days with ACH deposit. Then I was told 15 days. Today, I was told the rest of his records were needed. Fetchpet was sent his med documents with the claim. Now I’m being told I can’t be reimbursed?!! I just cancelled both policies on my two babies and I will NEVER recommend Fetchpet to anyone! I basically paid four months of premiums for NOTHING! because these clowns are not reimbursing me for my baby’s claim I submitted on 2/10/23. Freaking Thieves!!!
Insurer: Fetch Canada
By: Nanlisha
Amazing insurance
I have had healthy paws for almost 6 years. They are the BEST pet insurance! There's no other insurance I would use! They are so quick and efficient! My poor baby was sick recently ($2600 bill) and within a couple days I had my money back direct deposited!! And when. One of my dogs passed away I received a card from healthy paws from people actually signing it! It was so touching and their customer service is amazing ! And they give the best price out of all the other pet insurances!! Thank you healthy paws !!
Insurer: Healthy Paws
By: Steffanie
Quick and Friendly
Friendly service (for both calls we made), easy to do, and quick.
Insurer: Trupanion Canada
By: Katherine
Best Pet Insurance is Trupanion
I have always been able to count on Trupanion To be there for our dog Bailey and they have always come through for her with immediate care . I would never change or cancel Trupanion has we have had excellent care and support. They are number one in our books
Insurer: Trupanion Canada
By: Karen