Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Peace of mind
My puppies have been covered with Embrace Pet Insurance for 2 years now. I have been very happy with the reimbursement and policies for the insurance. When one of my pets swallowed something on a walk and was very very ill. Embrace was so great. I was reimbursed quickly and felt very happy with the decision to have Embrace Pet Insurance. And still do. The representatives are very kind and helpful. Having Embrace Pet Insurance is Peace of mind and is worth it and WONDERFUl!!!
Insurer: Embrace
By: Daisyrose A
Complete Information
Karley gave me complete Information on pet plans. A great representative for Fetch!! was a pleasure talking with her. I signed up for a plan. Thankyou Karley!!
Insurer: Fetch
By: Maureen
Getting Tonka insured.…
I have always had great experiences with Prudent, Just today I added my dog onto insurance and Rebecca went through everything with me, gave me several different quotes to choose from and was helping me with the questions I had. She was polite and professional and made the experience feel more like family than strangers. Prudent also always has the best prices and multi pet discounts which is great for me since I have multiple pets. I would recommend Prudent to anyone looking to insure their pet.
Insurer: Prudent Pet
By: Stephany Czech
The representative Nicole was very…
The representative Nicole was very courteous, knowledgeable and pleasant.
Insurer: Fetch
By: Sheila Washington
Excellent customer service
The customer service I have received whenever I have needed to contact an agent has been outstanding. The willingness to help deal with whatever issue I have had at the time has been a super pleasant experience. I have come away from that phone call satisfied with the end result.
Insurer: Sonnet
By: Danielle. N
Sonnet has amazing service.
Sonnet has always been an easy insurance company to deal with. The website, app, even telephone communication has been easy and quick and always amazing customer service. Definitely going to miss Sonnet in Alberta.
Insurer: Sonnet
By: Alberta Driver
Respectful customer service.
Great talking to Aileen very attentive and respectful. Keep it up!
Insurer: Fetch
By: Abby
Great customer service and happy to…
Great customer service and happy to have my baby insured with such a great insurance company Ty so much Marybeth my insurance specialist 🌹
Insurer: Prudent Pet
By: phyllisrevelsgmail.com
They’re accurate and efficient and…
They’re accurate and efficient and processing turn around is good
Insurer: Embrace
By: Lourdes Winkler
Claim submittal is so easy
Claim submittal is so easy and Customer Service (in this case Brittany) is so friendly and helpful! Highly recommended pet insurance!
Insurer: Embrace
By: Klaus Tum