Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Josh was excellent
Josh was excellent. Very smooth!
Insurer: Fetch
By: Gary Kureczka
On hold for way too long trying to…
On hold for way too long trying to remove a dog that passed away and then they credited me for the wrong amount. Long time customer of Embrace but doubt I shall continue with them.
Insurer: Embrace
By: David Faulkner
The chaos solved!
The person who called back from MetLife and advocated to get my pet insurance complete through the new company I am working with.
Insurer: MetLife
By: Cynthia Tart
Rebecca was so helpful
Rebecca was so helpful, knowledgeable and friendly!! We enjoyed talking to her! Brenda, Steve and Bentley Blue!! Thank you!
Insurer: Prudent Pet
By: Brenda Neal
Still haven't received my payment.
Still haven't received my payment.
Insurer: MetLife
By: Matt Schaub
Happy after 2 years
I have been with many different pet insurance companies, and I am extremely happy with Embrace. The rates are very reasonable. Just like ANY other pet insurance it's all on what YOU choose for your pet on coverage. You can have $10.00 a month up to $500+. I have 2 pets on Embrace and both pets I have high coverage on them because I CHOOSE too. Now the refunds are quick returns. Customer service staff are professional. Everything is self-explanatory on the paperwork that has been sent to me or if I look online. Again, if you don't understand something call customer service. I have had no problems with anyone, past or present and I have been with them for 2 years so far.
Insurer: Embrace
By: CeCi L.
Always quick and easy to process…
Always quick and easy to process claims.Great service!
Insurer: MetLife
By: Kathy Beasley
MetLife refused to pay for claims and…
MetLife refused to pay for claims and when you call to talk to a representative, they tell you different information. They mislead you and have you paying for treatment for your pet and telling you that it will be reimbursed because this a new treatment.
Insurer: MetLife
By: Vernita Brown
Thank goodness I have insurance for my…
Thank goodness I have insurance for my Chloe, having insurance takes the worry out emergency. The process to make a claim is very easy .
Insurer: MetLife
By: Gail
Quick claims and very responsive…
Quick claims and very responsive customer service reps I have had only positive experiences with this company so far No complaints
Insurer: MetLife
By: Barbara