Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
Other Categories
Everyone I have spoken to at Trupanion are professional knowlegable and always helpful!
Everyone I have spoken to at Trupanion are professional, knowlegable, and always helpful!
Insurer: Trupanion
By: Teresa
Great service!
Fast service, helpful emails giving us statusâ¦much appreciated!
Insurer: Trupanion
By: Deborah
It has become VERY expensive to attain this service I don't know if I can afford it anymore.
It has become VERY expensive to attain this service, I don't know if I can afford it anymore. I've never once used these services. Vanessa was really nice and understood my situation. Was able to put my payment off due to hardship. 2 days before the next premium is due. This feels awful. Vanessa was nice, I'm sure this isn't her decision. I have a hard enough time with my own health insurance.
Insurer: Trupanion
By: Kathryn
Pleasurable enrolling experience!
Naming made it so easy, explained everything and was very personable. It was a pleasure dealing with him and Trupanion!
Insurer: Trupanion
By: Christine
Amazing business
The lady on the phone was very pleasing!
Insurer: Trupanion
By: Kaleb
Very thankful to be covered by Trupanion
Trupanion approved and reimbursed us for our claims quickly. The online claim process was very easy and straight forward. We appreciate having peace of mind knowing if something happens to our family dog weâll have Trupanionâs support.
Insurer: Trupanion
By: Kayla
A company I have depended on!
Trupanion has been the best company to deal with during the illnesses of both my dog. I highly recommend them and would use them again should we decide to get another young dog. They have been quick to acknowledge any claims we submitted and also paid very quickly. They are the best!
Insurer: Trupanion
By: Sammye
Trupanion pays in a timely manner.
Trupanion pays in a timely manner. I have always gotten clear and easily understandable answers to my questions from very pleasant people.
Insurer: Trupanion
By: Mary
Working with trupanion with all of jimboâs issue has been awesome.
Working with trupanion with all of jimboâs issue has been awesome. Am extremely happy we had chosen this as our pets insurance company. Thank you
Insurer: Trupanion
By: Charlene
Happy Berner Mom
Always extremely impressed with the efficient service.
Insurer: Trupanion Canada
By: Darlene