Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Answered all my questions
Catherine, from Montréal, answered all my questions and covered all aspects of this insurance. Speaking French, for sure helped me to understand fully. I appreciated to leave my name and she called me back at 6:00 pm past her time of working. It was very much appreciated all her extra effort to give me a excellent Customer Service.
Insurer: Furkin
By: Lucie
Extremely satisfied with Furkin
We are extremely satisfied with Furkin. Claims and reimbursement are promptly handled.
Insurer: Furkin
By: David
I found the representative very friendly and making sure she had all the information required for proper coverage on my cat.
I found the representative very friendly and making sure she had all the information required for proper coverage on my cat. I appreciate excellent service.
Insurer: Trupanion Canada
By: Sheila
Love Trupanion!
Itâs so easy dealing with Trupanion, when submitting a claim, it takes a lot of Stress off of you when also having to deal with a sick animal! Thank you!
Insurer: Trupanion Canada
By: Pamela
Just a little more love
The process and information flowed nicely
Insurer: Trupanion Canada
By: Belinda
Healthy paws has given me peace of mind
I got Blue, my baby girl when she was only 4 months. At first I was very indecisive about getting pets insurance or not, since she was still young and she looked like a normal healthy puppy, but my dog mom side pushed me to get it as a backup, since I never wanted to think about putting a pet down due to their Vet bills. I can tell you that has been the best decision ever, Blue ended up being a frequent flyer to the vets office, her GI issues were non stop and on and off every 2-3 months; so many labs, medications, tests were done trying to figure out what was going on with her, until after a year of testing for autoimmune diseases and rotating diets, a blood allergy test told us was wrong. Her belly was fine, but now, a mass showed up on her neck! Because of her age (she had just turned 3yo) the vet didn’t think it could be something bad (it was). She was diagnosed with a mast cell tumor, had to have surgery, followed by visits to the oncology area. On this journey, healthy paws has paid claim after claim. Filing is as simple as uploading a picture of the receipt, and you are done! They’ve never denied Blue a test, a medication or a surgery, and they pay back in 2-3 days. I even joke around with friends and family saying that she has a better insurance than I do, but honestly, she does, and it makes me so happy having the peace of mind that, I can fight for her and her health without having to worry about medical bills piling up. Their customer service is also very good. They’ve emailed me asking for Blue and her progress and the only time I needed to call to update some information over the phone I was on hold for less than 5 minutes. TLDR. Get your pet insurance, you never know what can happen, Healthy paws has been the best decision I’ve taken for Blues well-being and my peace of mind.
Insurer: Healthy Paws
By: Maritza
10/10!
I appreciate Healthy Paws promptness, friendliness, and ease of use. I don’t think I could have gotten the best care without them.
Insurer: Healthy Paws
By: Victoria
Highly Recommend Healthypaws!!!
HIGHLY Recommend!! I have had healthy paws for both my cats for 3 years now. I find it very easy to submit claims online to them and their response is very quick for processing and reimbursement. If there is ever an issue or question with the invoice I submit, they reach out right away and it is solved very quickly. They have been extremely helpful and useful throughout my cats lives especially with my Sphynx who has had many unexpected health problems. They have covered all of it (according to the plan and policy). Not only all this, but they also reached out personally when they saw my cat stayed in the emergency room overnight to see how he was doing. The monthly price for this insurance is also very reasonable in comparison to others. If you are able to pay up front at the vet and wait a short time frame for reimbursement then please choose this one, you won't be disappointed. I am very happy and pleased with this insurance company and highly recommend them to anyone considering getting health insurance for their animals.
Insurer: Healthy Paws
By: Makayla
Handled our emergency with compassion
5 Stars. Bethany handled our emergency in a compassionate, urgent and communicative manner and got us the answers we needed. I couldn't have asked for a better customer experience. A great first impression for Furkin as this was our very first claim.
Insurer: Furkin
By: Shawn