Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Owners Beware
I got Trupanion now for 14 years and NEVER made a claim. I made my first claim now and I was told they cover 90%.(I'm paying over $100 a month and costs have gone up over 70% over the last 14 years with no claims) what they DONT TELL you is that they have a bunch of extra fees that before you know it you're only covered for less than 40% of your clam. To speak of their amazing customer service (not) I found out via an 'email' they're only covering my deductible (which I'm supposed to pay); you would think they would call and explain to a first-time claimant why 60% of our claim wasn't covered! AFTER being told for 14 years that he is covered on these costs. I am going to cancel the insurance at this point and take a chance, and love and care for my dog on my own. I DO NOT recommend this company to anyone...Trupanion lost a loyal 14-year customer that you took advantage of by taking fees and not providing customer service which I'm seeing is an ongoing issue in your posts.
Insurer: Trupanion Canada
By: Nadiea
Waste of time and money. Scammers
I subscribed in end of 2012/early 2022. Everything went well. Until I made a claim. I had joined all the proper documentation. I had no answer. After my second or third follow-up I received an email saying that my claim was denied without any explanation. I asked for a feedback but nothing. I sent at least 20 emails and tried calling but nothing (their call center says at 3:00p.m. that their call center is closed and regular hours are from 8:00 to 8:00 p.m.!!!). No one picks up. After I threatened to cancel I received a single answer explaining the cancelation policy. I paid for more than 1 year for nothing. Complete scammers!!! If I could give 0 out pf 5 I would gladly do it
Insurer: Pets Plus Us
By: Lilti
Customer support team is a pleasure to work with
Both Janice and Bethany from the customer support team are a pleasure to work with.
Insurer: Furkin
By: Abbas
Thank you trupanion.
easy to file, fast to process and great service
Insurer: Trupanion Canada
By: David
Great experience! Shocked that it was!
Very easy to submit a claim and their response and decision about the claim was quick! Awesome experience
Insurer: Trupanion Canada
By: Denise
Michelle
Both the ladies that assisted me in separate phone calls were incredibly humble and helpful. My claim did not take the expected amount of time and was done in less then 2 weeks. Thank you to all and I am happy to report my (Golden Retriever) Maui is back to his goofy lovable healthy self 🐾
Insurer: Pets Plus Us
By: Michelle
Support
Healthy Paws is a great group to work with and help pets in need. Fast claim handling, diligent follow up and quick responses that allow us as pet owner to care for our pets and not worry about financials
Insurer: Healthy Paws
By: Natalie
All my questions kindly clarified
The sign up process was easy and I had all my questions kindly clarified when I called.
Insurer: Furkin
By: Karine
Adamâs review
In-time response with detailed explanation on the final decision. Thanks!
Insurer: Trupanion Canada
By: Zidong