Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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I love Pumpkin
I love Pumpkin! They’re always there when I need them and reimburse me quickly for services.
Insurer: Pumpkin
By: Lourie
Easy claim process
Easy claim process. Quick processing and direct deposit of our reimbursement. Was expecting a hassle based on history with previous pet insurance company for a different dog. Previous insurance company always managed not to pay a claim. SPOT is fantastic. Thank you for living up to my expectation for a pet insurance company!
Insurer: Spot
By: Bill Rickley
Embrace is super easy to navigate and…
Embrace is super easy to navigate and they handle claims quickly. They also assisted when more information was required and worked with me to resolve the issue. I am very happy with their site and service!
Insurer: Embrace
By: Sandy Kimmer
I love Embrace
I love Embrace, they are quick to respond and reimburse payments. I have a happy healthy dog and Embrace is a big part of it.
Insurer: Embrace
By: Veronica
New Account and Fetch Rep Nadine
Nadine, was very helpful to assist in creating the new account and answering all our questions. Looking forward to having fetch for our pet insurance needs.
Insurer: Fetch
By: Jim
Aileen was AWESOME
Aileen was great. She helped me find the right policy for our new puppy name Chowder.
Insurer: Fetch
By: christinebrothertonyahoo.com
Poliy Renewal Questions
This was my 2nd phone call to Pets Best to discuss options for my policy renewal. I spoke to the same person both times. Although she did answer my questions, she did not seem at all friendly and did not have very good PR/communication skills. Chewy customer service is the BEST. Whenever I call they make me feel appreciated as a customer.
Insurer: Pets Best
By: Linda Glew
Karley
Spoke with Karley and my experience was amazing! She explained everything in a way it was easy to understand with anwsers to all my questions. Additionally provided guidance on which plan would be best for my pet. Wren is in great hands with this insurance coverage. Thank you Karley you are the best 🐶❤️
Insurer: Fetch Canada
By: Tracey Edwards
Embrace helps with everything when it comes to pets!
This company is easy to deal with they are very mindful of ur needs when it comes to ur pet! I recommend giving them a try!
Insurer: Embrace
By: Cynthia FrenchLewis
Cancelled Policy due to cost
I have been an Embrace customer for roughly 8 years. I counted myself a very satisfied client up until recently. About 4ish months ago added in my puppy, Milo. I had filed a claim for Milo because said dorky puppy ate a mushroom and got pretty sick. Long story short, emails were exchanged, the point of the emails were unclear until I called in and a very patient individual spoke to me in non-insurance speak and explained the issue. However, in my frustration prior to the call I went shopping for new insurance. After checking with a very large online dog community of dedicated sport dog enthusiasts I opted to investigate a couple of alternate insurance companies. Much to my surprise, I discovered I could get insurance with a higher reimbursement rate, no annual limit, a slightly higher deductible, and added in some routine care (spay, vaccination, etc) for less. Much less. I can cover all 3 dogs, ages 7, 2, and under 1 year, for about $40 less a month. In these rough economic times, customer loyalty is out the window. I'll take the extra $480/year in my pocket.
Insurer: Embrace
By: Sharon Gretch