Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Dependable and efficient
Polite, prompt and accurate reimbursement.
Insurer: Pumpkin
By: Elizabeth
Very pleased with Figo
Very pleased with Figo. So glad I purchased this insurance when my dog was just a puppy. The coverage is excellent with various options, online claims process is user-friendly with prompt claims payments, and customer service is outstanding with helpful people to answer questions. I’ve had other insurance for my previous dogs, but Figo is by far the best!
Insurer: Figo
By: Connie
Good Experience
My experience with Embrace has been good so far. The staff are friendly and efficient. Questions and phone calls are answered promptly. Claims are processed almost immediately.
Insurer: Embrace
By: LB
Great Help & Great People
Josh was great! Very knowledgeable and answered every question needed.
Insurer: Fetch
By: Garrett Morosky
Thanks to Jason
Thanks to Jason, who helped me. Thank you Sonnet Wally Hakooz
Insurer: Sonnet
By: Wally Hakooz
Impudent Pet made sign up easy
Impudent Pet made sign up easy. Policy coverage was clearly explained.
Insurer: Prudent Pet
By: Ariel
The customer service is great
The customer service is great. The only thing is the long wait on the phone before getting through a service rep. But at the end of all the rep. was so nice and solved my problem. Thank you!.
Insurer: Sonnet
By: Xinxin Shi
I don't even know how to set this up
I don't even know how to set this up. That being said with no one to walk me through all this, I'm probably going to cancel this very soon. On top of that you send way too many emails I don't even know which one is the right one to click on to even get started if I wanted to. Terrible company, tried to sell me like 5000 other things when I tried to call. Couldn't even get a hold of a human being. Again terrible company will never buy anything from embrace insurance ever again
Insurer: Embrace
By: Matt Jambor