Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Very professional
They all were very professional and informative.
Insurer: Furkin
By: Olga
Trupanion Claim Experience
Each time I called into Trupanion the staff were very helpful, professional, and always made sure my questions were answered. Their website is user friendly and easy to follow instructions.
Insurer: Trupanion Canada
By: Doug
Dissatisfied
Really disappointed that my claim wasn't covered. I didn't know that there was a waiting period and made a claim for pup uti. Now she'll never be covered for any future uti, because it's perceived as a "pre existing illness" Uti is as common as a bruise or a cold!!! Very dissatisfied
Insurer: Trupanion Canada
By: Katie
Buttons has been insured with Trupanion since 2014.
Buttons has been insured with Trupanion, since 2014..I have always found the staff and the company to have our backs, in every way! Kristina was extremely friendly, efficient and knowledgeable.. she was able to answer my questions and I can only say that every companyâs customer service should take lessons from Trupanion!
Insurer: Trupanion
By: Jan
Excellent service.
Excellent service.
Insurer: Trupanion
By: Barbara
Extreme willingness to help.
Extreme willingness to help.
Insurer: Trupanion
By: Sidney
Fairly quick turnaround for reimbursement Friendly customer service Good website access fairly good coverage tho expensive
Fairly quick turnaround for reimbursement Friendly customer service Good website access fairly good coverage tho expensive
Insurer: Trupanion
By: Nadine
I love TruPanion for my pets!
For Carter it was very quick and efficient
Insurer: Trupanion
By: Julie
I used to rave about Trupanion - quick processing quick payment and incredibly friendly customer service - real people who answered the phone in a few rings.
I used to rave about Trupanion - quick processing, quick payment and incredibly friendly customer service - real people who answered the phone in a few rings. Until a few weeks ago. Trupanion made an error on my claim and charged my full deductible on medication my dog has taken for years. I've been a client since 2016. Instead of processing my claim after I brought it to their attention and they confirmed YES - it was their error, they said I needed to wait another 2 - 14 days before the adjustor had time to review it again. Its been a week since the error was brought to their attention with no word the adjustor has looked at it. Yet, my premium goes up every year and I have never been late or missed a payment.
Insurer: Trupanion
By: Marijane