Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Embrace has been sitting on a claim for…
Embrace has been sitting on a claim for my dog since August. Her spay had gone wrong and we were in the ER with her bleeding out. (She's well now.) We'd picked Embrace because their marketing material promises to pay the provider directly. Except you need a secret 800-number to even talk to a live person after hours, and nowhere do they provide this info. Flash forward to now, almost two months later, and we're still waiting for reimbursement for a four-figure vet visit. All of the paperwork has been provided, and receipt has been verified, yet they're sitting on the claim and not replying to queries as to when we can expect payment. We've already switched providers. At this point, I am also filing a complaint with the Better Business Bureau, the Ohio Department of Insurance, and the NAIC. Under no circumstances should you work with this company.
Insurer: Embrace
By: Jen
Quick response to all my questions
Quick response to all my questions. Quick evaluation of the claims and documents.
Insurer: Pets Best
By: Marsha Sanchez
I called to get a quote for my dog Tiny…
I called to get a quote for my dog Tiny, I spoke with Amanda Mello, she really took the time to explain how this plan works, I am happy to have the pleasure of speaking with her. Thank you
Insurer: Fetch
By: Hassina Khan
Always easy to work with
Always easy to work with. I appreciate the access to in person customer service with agents that speak clearly and can handle their business.
Insurer: Embrace
By: Rick C.
Not as good as you think
Although representatives are nice, they are saying my pet’s visit are due to a pre-existing condition. My vet says it isn’t. Why bother with insurance?
Insurer: Embrace
By: customer
Great experience
First claim with Pets Best was easy and reimbursement was quick. Recommend.
Great coverage and service
fast, efficient and great service/coverage
Insurer: Embrace
By: denise
This insurance is a nightmare
This insurance is a nightmare. They never payed off their part, always looked for reasons to deny even though I was with them for 2 years since I got my dog as a 7 week old pup. Spent so much energy appealing every decision, involved my vet who wrote letters of explanations. Now I am done. Canceled the subscription and will never go back there again. I do not recommend getting involved with them even though USAA recommends them. Embrace is terrible, the worst!
Insurer: Embrace
By: Dinkleboo
Claim Success!
My first time using the claim system was so easy! I uploaded months of claims and within a week, my funds were deposited. Thank you Pets Best!
Company have best team.
Employees like Karandeep, it was great experience as he was excellent at his job, was calm and very professional. I’m grateful to be a part of such an incredible company who provides such great service with no doubt. Thank you.
Insurer: Sonnet
By: Shaminder Kaur