Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fast and easy claim process and reimbursement
We have been customers of Embrace for over a decade and are always impressed by their service. Pricing is fair, and I appreciate the ability to add on services like wellness. The online claims submission is incredibly easy, and the explanation of benefits is easy to understand. Even if something is not covered, I understand why. I wish all insurance were this easy to deal with!
Insurer: Embrace
By: Jeannette Uzeta
The representative was able to explain…
The representative was able to explain everything to me, so I understood the policy for my new cat. He was very professional, friendly, and very knowledgeable.
Insurer: ASPCA
By: Deanna Williams
Absolutely the best!
If you need pet insurance, this is your absolute best option. I have used this company for years and have never been hassled about a claim. They are quick with their reimbursements and super easy to work with. Claims can be filed completely online. I heartily recommend them. You get what you pay for.
Insurer: Healthy Paws
By: Dacorn
Quick, easy and done
Appreciate the rapid timing on claim process. Review process was quick. Received call from customer service team to discuss renewal. Provided all info requested to compare with previous numbers, as well as other options. Nice and easy website which makes it easy to submit claims.
Insurer: Embrace
By: Haymes
My claim was completed very fast and…
My claim was completed very fast and great explanation. Very professional service.
Insurer: Trupanion
By: John
Terrible service, money wasted
They never pay claims, they always find a way to avoid it. It's the worst service I know; paying for this is practically a charity.
Insurer: Pets Best
By: Ruben
Excellent service to get started
The representative I spoke to was very helpful. Answered all my questions and pointed me in the right direction. Very simple process. I hope our pet never needs the insurance, but we are grateful that she now has it, just in case.
Insurer: Prudent Pet
By: John Hlas