Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Great job!
Pet's Best adjudicated my claim quickly and thoroughly. I received my decision within 2 days and reimbursement in 5 days. We highly recommend this company.
Thank you for your help
Thank you for your help. I appreciate it so much
Insurer: Pumpkin
By: Alexa
Really informative rep who patiently…
Really informative rep who patiently explained about different options.
Insurer: Prudent Pet
By: eukaryote
Easy to navigate website and claims…
Easy to navigate website and claims process. Very clear and quick reimbursement.
Insurer: Spot
By: Marcos Pienasola
Discount code applied for existing plan
I had a AAA reward code to use for 10% off of a pet insurance plan. However, I would have had to do it as a new member if I had just done it from the AAA website. I contacted Spot & AAA to find out how to apply the reward code to my existing plan and Spot went ahead and applied the reward code on the spot
Insurer: Spot
By: MTB
Our claim was process and resolved so…
Our claim was process and resolved so quickly! It has been a relief to have insurance to fall back on for our fur babies
Insurer: Spot
By: Kristin Mcdermott
Excellent Coverage and Staff
Laura has been fantastic at assisting me with customized coverage for my kitten. She's friendly, kind, patient and provided guidance and assistance where needed. She explained how coverage works and didn't try to over sell me. I appreciated her honesty and sincerity. We spoke a few times and not once did she sound annoyed or irritated. She helped me obtain quotes for pets of family friend's as well. Hopefully they go for it as Fetch definitely provides the best coverage. Speaking with her, you could tell she enjoys what she does. I love that the deductibles, limits and the optional wellness package have a variety of choices. I spent a long time reviewing and comparing 5 different pet insurance companies and found Fetch to be the most comprehensive pet insurance company on the market in Canada. I have the peace of mind knowing that the newest addition to our family will be in good hands should anything ever happen. Thank you Laura and thank you Fetch!
Insurer: Fetch Canada
By: Pami Kular
Embrace makes it easy to file your…
Embrace makes it easy to file your claim, & they cover quickly & well! Will be in your bank account quick!
Insurer: Embrace
By: Carole
Thanks again, Sasmantha from Embrace!
As always, Embrace staff is always helpful and patient.
Insurer: Embrace
By: Barbara
Amanda’s one of the best!!!
Amanda was amazing such a pleasure to talk to and very informative. She took time to explain everything and answered all my many questions. I feel much better knowing everything going Into this especially since I got three dogs. Thank you again Amanda, it was such a pleasure talking to her
Insurer: Fetch Canada
By: Ava