Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Thanks Furkin!
Caring and Accepting. They took Maddie on no problem. Even waiting for my payday. Thanks Furkin Pet!
Insurer: Furkin
By: Tina
Best Insurance Policy I have
I phoned the 1-800 number and got all the information I needed to submit a new claim for my dog. When I went on line to submit it was as easy as it was explained to me. I would highly recommend tru-panion to any pet owner. Thank you
Insurer: Trupanion Canada
By: Lisa
Kasper M claims:fast & easy âtip the end
Trupanion has been quick with the processing and easy to talk to on the phone. The disadvantage was the increase in premium that was way too high for us.
Insurer: Trupanion Canada
By: Shirley
Very Fast Processing
Very fast
Insurer: Trupanion Canada
By: Darrell
Trupanion is the best investment
During a very scary and difficult time, I'm so grateful for Trupanion's efficiency assisting the veterinary hospital in processing my claim quickly so that I could focus all my love and attention on my fur baby, my poodle Noah who really needed me. Means the world during those times! Thank you!
Insurer: Trupanion
By: Caterina
Good service and great response
Good service and great response
Insurer: Trupanion
By: George
My Precious Sasha Loved Living
My Sasha was my baby. I brought her home the end of June, 2008, as a 6-8 week old rescue puppy. She passed away on March 4, 2023 around 12:10am. If it were not for Trupanion I would have lost my Sasha more than 3 years ago. Trupanion made it possible for me to treat Sasha through 2 bouts of cancer (radiation, chemo therapy and a right front leg amputation), kidney disease and prior to this bilateral hind leg ACL and meniscus surgeries. I never had a problem with any claim and Sasha was able to pass away in my bed, having lived the fullest life she could bringing love and joy to everyone around her. Sasha had 8 neighbors visit her on her last day outside because they knew it was most likely the last time they would be able to see and spend time with her. Sasha laid in her wagon on a beautiful sunny 65° winter day for almost 4 hours surrounded by people petting and loving her. I only moved where I currently live 3 years ago. If it had not been for Trupanion, none of those people would have gotten to know Sasha and been so encouraged and touched by the fight to live they saw in her. Sasha loved people, especially children, and Sasha loved living. Because of Trupanion, Sasha was able to live until her body couldn't anymore. I couldn't be more grateful to God for impressing on my heart to get Sasha Insurance and my Aunt Leslie, who works for a Veterinarian and recommended Trupanion. Thank you Trupanion for allowing me to have my Sasha for as long as I did. I was truly Blessed to have her.
Insurer: Trupanion
By: Monica