Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Quick response
Couldn't ask for an easier way to apply for reimbursement. Response time was timely and using direct deposit is the way to go
Insurer: Spot
By: Margi Scotti
Clear guidelines and easy to follow…
Clear guidelines and easy to follow claim process. Timely rebates provide peace of mind too.
Insurer: MetLife
By: Cheryl
Pumpkin is such a great company
Pumpkin is such a great company! They always get back to me so quickly when I turn in my vet receipts and claims. Thank you!!
Insurer: Pumpkin
By: Jennifer
Is it worth it? YES
I have been concerned about if insurance is worth it. But, I cant express enough how fulfilling and awesome you are. I would pay anything to keep Daniel healthy. But, to know that Embrace is there always to help with the expenses. Your customer care is so warm and a pleasure to talk to. Your on-line claim submission is very easy. And, this is coming from a bit of slow and illiterate computer person. As, well I'm not going to give my age. But, as Daniel's father has passed he is my savior. And, you have given me my peace of mind. I have been negotiating in my head if the monthly fee can be justified. But, absolutely positively is. Thank you. Thank you from the bottom of our hearts.
Insurer: Embrace
By: Kathleen Kosiba
Love Spot!
Processing a claim after a traumatic pet experience is rough but Spot made it so simple and straightforward. Quick overall review to refund time and no issues whatsoever. 10/10
Insurer: Spot
By: Danielle
The great and the bad
Reimbursement and customer service for claim errors has been top notch. The app used to be great and easy but now it is terrible. The Face ID no longer works, no longer saves my login. I can see basic info but then if I want to see claims or change, it opens a browser within the app to login again which is weird. But no matter how many times that browser comes up, it thinks it’s a new device and needs to be verified with email every time although always the same device and always through the app. Sometimes it just glitches and says unavailable. Weird. Am worried how much it’ll be raised after claims.
Insurer: Pets Best
By: Charity Powers
Amanda was so nice and helpful
Amanda was so nice and helpful! She offered patience and answered all my questions (even the silly ones)! She was honest and offered great advice. She is simply the best! She was so personable and made me feel super comfortable!
Insurer: Fetch
By: Selena Coalter
Annie & Millie
Spot insurance is so easy to get and the process for the refund for all my dogs vet visits are so easy to process. I love that because in the middle of the stress of my poor baby sick I don't have to worry of submitting long questioners to access the benefits.
Insurer: Spot
By: Annie Juarez
Best Insurance Company
It's just me again!! I'm actually running out of good things to say about Embrace! They go above and beyond for Cooper and I can't express how thrilled I am that I found them 7+ years ago!
Insurer: Embrace
By: Ruth Nelson
Tucker 11 yr old male
I picked up Pets Best in March 2025 after my previous company of 11 years forced my to shop around. Unfortunately in June 2025 Tucker was diagnosed with a brain tumor. Pets Best started paying claims right away. I am thankful for Pets Best. They have enabled me to continue to care for Tucker. If not for Pets Best I would have had to make the decision to put him down. Thank you Pets Best for helping me care for Tucker.