Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Nice People who seem to care about…
Nice People who seem to care about their job :)
Insurer: MetLife
By: customer
Your customer service has always been…
Your customer service has always been very helpful and the claims process is easy. I appreciate the prompt decisions and explanations anytime I’m confused.
Insurer: MetLife
By: customer
So helpful and quick repayment
So helpful and quick repayment
Insurer: Pumpkin
By: Nancy E Lombardi
TERRIBLE PET INSURANCE COMPANY
ASPCA is a terrible pet insurance company. My pet was injured in an accident and both of her back legs stopped working. I had the accident insurance and they claimed that even though the injury was caused by an accident, it was not covered because she is a french bulldog. I went through multiple rounds of calls with them and they did not budge. Ended up cancelling with them. DO NOT RECOMMEND
Insurer: ASPCA
By: Tyler Obero
Working with MetLife pet insurance has…
Working with MetLife pet insurance has helped a lot with the cost of care for our fur babies They take care of claims in a timely fashion Customer service is excellent too
Insurer: MetLife
By: customer
ZERO BATTLE about claim
I formerly had Many Pets insurance which switched to Odie. Fortunately, I never had to use Many Pets, but the transition to Odie was a nightmare (look at Google reviews) for many clients including me. Before Many Pets I had Pet’s Best, terrible customer service and denied claims in 24hrs as pre-existing and had not been sent medical records. I was preparing to have to battle with Spot because of previous experiences. I must say that I am blown away by how quick and easy this process was.
Insurer: Spot
By: Patricia
Absolutely outstanding company
Absolutely outstanding company ! Honest and professional, compassionate team members. I would recommend to anyone with a pet !
Insurer: Embrace
By: Betty
Joshua was great.
Joshua answered my questions quickly. He was clear and concise which I appreciate. My time wasn't wasted on hold or having to call back.
Insurer: Fetch Canada
By: DL Castillo
Fast and courteous service
Fast and courteous service
Insurer: MetLife
By: STEPHEN BERNARD
So far its a disappointment
Since we began in July, there has been constant confusion, declined claims because of missing paperwork or additional paperwork required. The claim details are muddled together making it impossible to understand or know what has been received and acknowledged and what hasn't. We have been working on our first claim for over 100 days already and we are still not fully resolved. The process is a client nightmare and since Customer Service is separate from claims, every time we talk or submit something its another 3-5 business days to find out something else is wrong. While the CS agents are trying to help, they really can't when the claim agent isn't present to help. Communication back was poor, nothing was clear as to what was missing, its impossible to reconcile the invoices back to the claim# and condition categories. I didn't make any progress at all until we asked to have a supervisor intervene. James has been the saving grace so far. But when your pet has an illness, all this is the last thing you want to have to deal with.
Insurer: MetLife
By: Sangeeta