Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Relief
It was fast and the agent was well informed
Insurer: Trupanion Canada
By: Donna
Itâs easy and quick to get an answer
Itâs easy and quick to get an answer
Insurer: Trupanion Canada
By: Pierre
The people were great at explaining and assisting
The people were great at explaining and assisting
Insurer: Trupanion Canada
By: Brenda
They respond rapidly to my needs.
They respond rapidly to my needs. Although quite expensive, the insurance provides me with some reassurance.
Insurer: Trupanion Canada
By: Pat
Make the best choice for our pet.
We were pleased on how quick and easy the service rep made it for us. We felt like family.
Insurer: Trupanion Canada
By: Joanne
Trupanion review
Claim turnaround is often slow, for example my two most recent claims were mishandled. No reply for weeks on first one then next one the meds were reimbursed but not the vet visit apparently it was missed Iâm still waiting. Other issue is that I never have any idea what will be covered so I dread taking my dog in for anything. The policy goes on for pages and pages and I am very very busy canât deal with trying to figure it out. All that being said I would rather have the insurance than not.
Insurer: Trupanion
By: Joanne
Great!????
Easy, fast and efficient ??
Insurer: Trupanion
By: Mary
Charlieâs experience with reimbursements
Excellent, thank you.
Insurer: Trupanion
By: Amy
Best decision we have made for our pups!
I can't praise everyone enough. I've spoken to several ppl and unfortunately has to submit several claims and everyone I've talked to is so compassionate and helpful, getting answers right away. It's a relief knowing we have this during such a difficult time we're going through with the health of our pup. I've been recommending Trupanion to anyone who has a dog that we know! This experience is a great example and my husband and I put the Trupanion name out there everytime we discuss our dogs health.
Insurer: Trupanion
By: Marie