Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
Other Categories
Sopt responds quickly and thoroughly
Sopt responds quickly and thoroughly
Insurer: Spot
By: Linda Corona
Spot is the best.
Spot has been so wonderful as we work through my furbaby's diagnosis, including helping me to put in information for the prescriptions from my vet, and being so kind as I panicked a bit. I am so appreciative of Spot.
Insurer: Spot
By: Megan Guiler
Easy to submit claims
Easy to submit claims, quick response on the claim and reimbursement process
Insurer: Pets Best
By: Carrie
LOVE LOVE LOVE Metlife pet insurance
LOVE LOVE LOVE Metlife pet insurance. Always easy to work with!! And responsive to inquiries/phone call questions.
Insurer: MetLife
By: Sara
Rebecca was helpful and very pleasant!
Rebecca was helpful and very pleasant!
Insurer: Prudent Pet
By: Carol S
Excellent!
"The claims process is very quick, as was the response time. Pets Best is the best!"
Very Good Company
Always very helpful if I have any questions. Fast service. Super friendly!
Insurer: MetLife
By: Jennifer Wheeler
This time....the wonderful customer…
This time....the wonderful customer service gentleman...I believe his name was Chris...went above and beyond to let me know things had improved with my coverage status and made my day! Couldn't be happier Have had frustrations submitting claims previously and this time no problems!! Thank you Susan
Insurer: Embrace
By: Susan
Unmatched customer service
Extremely helpful in how to fulfill requirements of the claim.Very helpful in reaching out to veta office for additional info.Quick response in reviewing claim and quick turn around.
Insurer: Pumpkin
By: Lori