Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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They are absolutely terrible
They are absolutely terrible, do not trust them with your pup insurance they deny, short pay, stall and delay any and all claims. The worst.
Insurer: Embrace
By: Nicholas McGraw
Claim Process
The process of filing a claim was seamless and it was handled with extreme professionalism.
Insurer: Embrace
By: Victor A Kersey
Easy to submit claims and good communication.
Though I am somewhat new to working with Embrace, I have been impressed with the ease of submitting claims and their follow-up. So far so good. Thank you. Tracy
Insurer: Embrace
By: Tracy King
They have made so easy to process my…
They have made so easy to process my claims. I have tried other insurance in the past and I find Spot to be the best
Insurer: Spot
By: Teresa
Awesome service!
Awesome service! You can tell the staff greatly care about customers and their pets. Aileen was wonderful to speak with.
Insurer: Fetch
By: Luis Pacanins
Former customer with really bad recent experiences
We had Healthy Paws since we adopted our dog almost 10 years ago. However, I got a recent notice via email that our premium would be increasing from $82 to over $400 dollars. All the documentation and notices in the online portal didn't adequately explain why, and none of the documents except the original email even mentioned the new amount, which was way at the bottom in basically the tiniest text possible. Extremely hard to cancel via email. I received three emails that acknowledged that my request had been received, but no real reply until I followed up with stronger wording, after which I was given the runaround again. Eventually I was able to get a (very nice) representative on the phone and canceled that way, but wow. I really think Healthy Paws has gone steeply downhill in the last couple of years and shifted to misleading practices that gave this longtime customer a horrible impression of them in the end.
Insurer: Healthy Paws
By: Nicole N.
It was informative and friendly…
It was informative and friendly discussion. All my options were explained and Neda expertly guided me through the process
Insurer: Sonnet
By: Renee
Fast claims turnaround
Fast claims turnaround, no problems or glitches, helpful phone rep.
Insurer: Spot
By: Ann M.
Easy and quick to file claim online
Easy and quick to file claim online, claim was processed promptly, and satisfied with amount of payment. There was simply no aggravation whatsoever.
Insurer: Spot
By: Joseph
Just Sign up. Did a lot of research and decided to go with Prudent.
When signing up, Bobby was great. Very professional and well informed. Was very helpful in my decision to use Prudent Pet Insurance.
Insurer: Prudent Pet
By: Rick