Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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having a problem navigating and…
having a problem navigating and submitting information, finally got out and tried to get back in site, would not load, soooooo tried a different way and finally able to submit my claim. never had this problem before, what is going on?????
Insurer: Embrace
By: customer
Rebecca helped me so much
Rebecca helped me so much! Very patient with repeated questions. Rebecca is a great worker and she was an absolute pleasure to work with! So very thankful for her.❤️
Insurer: Prudent Pet
By: Lisaseahawkgmail.com
Amanda is A+++
Amanda is the best. Let me type that again just to be sure you didn't miss it. Amanda is the best. For quite a long period of time I was in the field of Customer Service. I started as a phone rep and eventually, over the years worked my way up to Director. I have listened to more recorded calls than I can count, done caller training, automated centers and on and on. Never have I encountered someone as good as Amanda. She knows what to do, does it with efficiency and accuracy and uses compassion and understanding all the while. She knows her product and has a very broad understanding of all things related to it. She should get a nice pay raise, an extra paid day off and lunch with a director. Very, very happy that she is an American, speaks perfect English and is very smart! You have a gem in Amanda!
Insurer: Fetch
By: Gregory Miller
They know what they are selling
They know what they are selling. Gives you different options baste on your finances. He went through the whole online application with me. Very friendly
Insurer: Sonnet
By: Brenda Rouleau
Fetch is the pet insurance I decided to…
Fetch is the pet insurance I decided to apply with. I had a great experience with Karley (the agent). She answered my questions and explained everything to me. It didn’t take no time to apply and get approved. If anyone is looking for good insurance for your pet, apply with fetch, you won’t regret it.
Insurer: Fetch
By: Crystal M
Problem solved right away
Alana resolved an issue related to my claim. She was professional, efficient and ultimately effective. She was lovely to speak with and went above and beyond. Great service!
Insurer: Fetch Canada
By: Lindy
Quick turn around and prompt service
I never have any problems when I submit an invoice when I take my fur baby to the vet, and the turn around time it quick.
Insurer: Spot
By: TOMEKA CALMESE
Amanda was great and provided me all…
Amanda was great and provided me all assistance needed to help with my policy transfer from US to Canada.
Insurer: Fetch Canada
By: Amanda
Bobby was super helpful and very…
Bobby was super helpful and very thorough in explaining different policies. He helped me decide on a policy for my kitten and answered all my questions.
Insurer: Prudent Pet
By: gzarbogastgmail.com
I find submitting claims to be so…
I find submitting claims to be so simple, the site makes it so simple, and the response time of claim is very quick. The customer service is great, always patient and willing to help.
Insurer: Embrace
By: Donna Kelly