Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,493 total


Verified March 10, 2023

Friendly and helpful

Friendly, quick, helpful. It would be nice if there was a member portal to see/track claims, etc.

Insurer: Furkin

By: Geoff

Useful
Verified March 10, 2023

Courteous and efficient service.

Courteous and efficient service. Thank you.

Insurer: Trupanion Canada

By: Patricia

Useful
Verified March 10, 2023

Excellent Claims Service

Excellent service

Insurer: Trupanion Canada

By: Stephanie

Useful
Verified March 10, 2023

Thank you

Excellent service

Insurer: Trupanion Canada

By: Hannelore

Useful
Verified March 10, 2023

professional and friendly service ??

great customer service, knowledgeable staff and claims are in and out within a few days.

Insurer: Trupanion Canada

By: Pat

Useful
Verified March 10, 2023

Thank you Trupanion

I fortunately have coverage for Atom my dog from Trupanion. He has made it so far because of the awesome doctors and support from Trupanion. I have been recommending and will continue to recommend Trupanion to friends and family. Thank you Trupanion

Insurer: Trupanion Canada

By: Gaurav

Useful
Verified March 10, 2023

The best for my Sammy boy

Quick and thorough

Insurer: Trupanion Canada

By: Andy

Useful
Verified March 10, 2023

Protecting newest family member

Tammy Lindsey gave me the feeling that I was having a conversation with a trusted best friend. Very reassuring, even when we began to have a ‘choppy’ phone connection, whereby Tammy had to ‘reset’ her phone and call me back 20 minutes later.

Insurer: Trupanion Canada

By: Sandra

Useful
Verified March 10, 2023

Great experience

Coverage, customer service, ability to speak to a person

Insurer: Trupanion

By: Francesca

Useful
Verified March 10, 2023

Friendly helpful service.

Friendly, helpful service. Thank you!

Insurer: Trupanion

By: Memory

Useful

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