Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Reimbursement updates
Staying in touch throughout the whole process of getting reimbursed was important and appreciated. The representative I spoke with earlier in the month was very helpful and understanding.
Insurer: Trupanion
By: Rosemary
Easy enrollment
Easy enrollment. Price is reasonable.
Insurer: MetLife
By: Catherine
Very happy with Spot
Very happy with Spot Easy to get claims reimbursed Very clear about what's included or not in plan
Insurer: Spot
By: Jonathan
Spot responded quickly with clarity
Spot responded quickly with clarity. Once I met the deductible, Spot fully reimbursed us. We are grateful and appreciative to have this service available.
Insurer: Spot
By: Michael Dimaggio
The rep on the phone was great…
The rep on the phone was great explained everything very well
Insurer: Nationwide
By: Previous customer
Every time I submit a claim
Every time I submit a claim, it takes longer and longer. The average is 7-8 weeks. This last one is going on 3 months. The claim was first submitted in 3 weeks after the visit. Met Life claimed they received a blank form from me. Did a human see this and contact us? No, that accounted for 3 week delay. Three mistakes where made costing a total of 8 weeks. Finally the claim was settled and it took 9 days for it to get into the mail. Note, the email they had on file was not ours. The email link was for payment type (Mail or direct deposit). I would drop this company in a minute if my 13 year old dog was healthy. Most companies do not insure animals with pre-exiting conditions. So I am stuck. It is either this or no insurance. I do not recommend this insurance company. Look elsewhere.
Insurer: MetLife
By: William Gross
The representative was very…
The representative was very knowledgeable and helpful
Insurer: Nationwide
By: customer
Always very quick with a fair response
Always very quick with a fair response. Recommend this pet insurance for anyone with pets.
Insurer: Embrace
By: customer
Great communication
It has been very easy to send in the Vet bills and get reimbursement for those that qualify. They have been easy to contact when I have questions that need answering.
Insurer: Spot
By: Patricia Weilbacher